Find answers to any questions you may have about our products and services. If you have a question that you do not find here, please contact us and we will get back to you as soon as possible.

Category: Distributor

PRESCRIBER

You simply prescribe char pmslink as a suitable solution to the hotel interested in integration, you provide us the contact and we manage the order.
(discounts do not apply in this case)

DISTRIBUTOR

As an embedded solution in the system to be integrated or openly re-invoiced to the purchaser, the distributor assumes the invoice and payment of the licence or service supplied to a third-party.

Category: Distributor

A distributor is a figure that acquires char pmslink licenses (in any of its formulas) in its own name under its fiscal identity in order to provide them to a third party, re-invoicing them, or in any other way it deems appropriate, applying the prices and rates it deems appropriate, including its own services or other concepts.

Category: Distributor

These are standard discounts and conditions compared to char pmslink retail price


Licenses Purchase

LICENSE

25% discount

INSTALLATION AND MONITORING

If you are a “Trained Distributor” (see more info), you can carry out the installations autonomously, and therefore you would not have to pay for it.

ANNUAL MAINTENANCE

If you are a “Trained Distributor” (see more info), you can do the maintenance for your customers. In addition, you can contract second level maintenance to char (we offer the maintenace service to you, but not to the final client). In this case, the cost would be 50% less than the cost shown in the example.

SOFTWARE SUBSCRIPTION

LICENSE – ANNUAL FEE

25% discount

INSTALLATION AND MONITORING

Included in the annual fee

ANNUAL MAINTENANCE

Included in the annual fee

Category: Distributor

First purchase must be made by bank transfer in advance. For subsequent purchases, special conditions may be applied (payment in 30 days, etc). We accept payments in EUROS currency only. Payments by cheque/promissory note or forms of payment involving the physical sending for the payment are not accepted.

Category: Distributor

These are the steps to become a distributor:

Please contact us indicating your interest. We will contact you to inform you of the conditions, discounts and terms of the agreement. Once you have confirmed the agreement and its general and specific conditions, you will need to fill in the registration form. The agreement comes into effect when the first order is placed.

Category: Distributor

Once the offer has been sent, where the compatibility of all the systems involved has been validated, the steps to follow are:

Request an offer through this form or by email to sales@char.es indicating the necessary information: equipment to be integrated, number of rooms, comments and observations if necessary. Once the information sent has been validated, an offer will be sent to the e-mail address provided. Acceptance of the offer by e-mail reply. In case of first order: Sending of a proforma invoice for payment in advance. Once payment is received, char’s technical department will contact you to schedule the installation date within one week of receipt of payment.

Category: Distributor

No, everything is virtual. We do not ship any type of product or license.

Category: Distributor

Once the order has been placed

char’s technical department will contact you to schedule the installation / supply within one week of formal acceptance of the order. The day of installation is scheduled according to the availability of each of the parties and the elements required. If there are circumstances that may delay the installation, they will be communicated as far as possible and a new date will be scheduled. If the date is not known at the time of the first contact, char will wait for a proposed date. The installation will be carried out on the agreed day. If all the necessary elements are available and if all the parties involved cooperate, the installation process can take on average half a day. In any case, a follow-up period of one week will be maintained. After the monitoring period has elapsed, the installation is deemed to have been handed over and the maintenance period starts with standard technical support.

Category: Distributor

Centralised installation of the different integrated equipment is possible if the links to the integrated equipment allow it. For this purpose, the distributor must directly or indirectly provide the necessary equipment and infrastructure. The number of integrations that can be centralised on a single server will depend on the available resources and their consumption according to the characteristics of each integration.

Please contact us if you need more information about centralised pmslink installations.

Category: Distributor

For the installation of char, you must provide us with a computer on which to install it, either on a cloud server or a local computer.

The requirements of this equipment will depend on the complexity and integrated equipment. For the integration between a PMS and a standard system (PBX, IPTV, Hotspot, etc), it would be necessary for pmslink to have at least 1 GB HD, 1 GB RAM and a Windows7 or higher O.S on a non-dedicated PC (physical or virtual).

Internet access will be needed in order to enable char’s technical department to carry out maintenance, installation and the system start-up remotely. It is also needed for license activation and application download.

We use Teamviewer15 to make the remote connection, you can use the following link to provide us with the Teamviewer’s ID.

If the remote connection must be done through any other method, you must provide to char the connection data.

PMS interface activated to allow the connection with char pmslink.

System/Equipment interface activated to allow the connection with char pmslink.

It is mandatory to have technical support from the PMS and/or any external system/equipment to be integrated with char pmslink, in order to make adjustments, data verification, driver setup, etc. in case of necessity.

In order to integrate systems, a cooperation of all parts is needed (System/Equipment support, PMS support, End user support, Hotel IT Manager support, etc.)

Call Prices: In case PBX integration, we need to receive information about the price of each type of call (local, mobile, special calls, free calls) to create a new Operator for Call Accounting.