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pmslink for PBX

The intelligent system that connects the PBX with the Hotel

Integrates the PBX with the PMS and other hotel systems, increases its performance and fully maximises its possibilities.

See integrated PBX and PMS

pmslink provides value to all parties involved

To PBX system To Hotel To PMS

Increases the added value of the PBX system

Enhances integration

Integrates the communication system automatically with over 150 PMS systems with a single API

Adapts to the API of the PBX system

It adapts to the APIs / interfaces available and to its certification processes. If no API is available, a standard API and implementation support is provided

Complements its functionality

It enhances the available hospitality features, adding those that may be necessary

Converts standard PBX systems into hotel communication systems

Provides the necessary functionality, directly or indirectly

Connects with all hotel systems

In addition to the PMS, it allows integration with any necessary equipment or system: housekeeping, services, productivity, alerts, etc.

Adapts to any architecture

Facilitates the local, centralised or combined connection that may be required

Helps to make the hotel’s investment profitable

It makes the hotel’s investment in the communication system profitable beyond call control, adding value to the hotel’s guest services and internal processes

Facilitates technical and operational maintenance

It keeps the systems involved monitored, facilitating the detection and correction of incidents

Manages the evolution of the integrated systems

Adapts to new specifications and features of the integrated systems in a transparent way

Integrates with any required PMS

In the case of non-integrated, new or unsupported PMS systems, the connection is facilitated when it is required, at no additional cost in the case of mass distributed PMS systems

Allows to exploit the full potential of the PBX system and get the most out of its investment

Provides additional features and possibilities in addition to the standard ones

As a highly specialised system, it exploits all the possibilities offered by the PBX itself or the PMS in a standard way

Improve internal processes and services

Much more than just billing calls, it makes the telephone terminal in each room a communication system for hotel services: housekeeping, minibar, guest services, etc.

Controls guest service

Registers guest communications with the hotel services, providing information on unanswered calls, response time, etc.

Invoice guest calls

Calls are automatically notified to the PMS and are included in the guest’s account for invoicing

Controls own consumption and occupancy

Provides information on consumption, occupancy and usage of the PBX system

Facilitates changes in a transparent manner

In case of changes in the involved systems (PBX, PMS, Others) the functionality is transparently maintained

Adapts to any architecture

Facilitates connection (local, remote, centralised) in a way that is the most cost-effective and functional for the hotel without hindering the optimisation of its systems

Helps to keep the system operating continuously

Keeps the systems monitored, helping to detect and correct incidents

Manages the evolution of the integrated systems

Adapts to new specifications and features of the integrated systems in a transparent way.

Integrates with the PBX and PMS systems that are required

In the case of non-integrated, new or unsupported PBX / PMS systems, the connection is facilitated when it is required, at no additional cost in the case of mass distributed systems

It is not a system commercialised by the PMS, but simply a recognised complement.

It enhances the value that a PMS can offer to its customers by providing great connectivity to other systems. Without additional development, maintenance and support complications for the PMS.

Enhances integrations with PBX systems

Facilitates, in an immediate way, the integration with hundreds of PBX systems

The integration requires no development efforts for the PMS

pmslink adapts to its standard API or interfaces with PBX (emulation) that the PMS already has. If these are not available, a standard API and implementation support is provided

Facilitates the CLOUD connection to local PBX systems

Solves, in a transparent way, the connection with local PBX systems

Helps in special projects

It allows to meet the needs of projects involving highly specified requirements and/or complex architectures

Avoid technical support

Avoid technical support

Enhances its Market

If it is available, it provides hotels with the ability to integrate the PMS with more than 150 hotel systems and equipment (view integrated PBX)

Manages the evolution of the integrated systems

Adapts to new specifications and features of the integrated systems in a transparent way

Integrates with the PBX systems that are required

In the case of non-integrated, new or unsupported PBX systems, the connection is facilitated when it is required, at no additional cost in the case of mass distributed systems

How to integrate with pmslink?

pmslink allows to exploit the full potential
of the communication systems*

Customise the guest attention

Assigning the name of the main guest as the extension identifier, makes it easier to identify the guest on the operator’s display

By assigning the language of the main guest to an extension, it is possible to personalise voice guides, wake-up messages, voicemails, etc., displaying it on the operator terminals, facilitating their attention and the guest experience.

When the guest checks in (checkin), the assignments are made, maintaining them in the event of modification or change of room, and restoring to default values when the guest checks out (checkout).

Room Status and housekeeping notifications

Through the dialing of status codes on the telephone terminal in the rooms by the maids, their status is updated in real time in the integrated systems: PMS, housekeeping tools, guest applications, etc.

Services request

By dialing a code on the telephone terminal in the room, or specific phone key, the guest can request a service from the integrated systems: PMS, housekeeping tools, task and service management tools, etc.

Billing / minibar restocking

By dialing a code on the telephone terminal in the room by valets or maids, the consumption made by the guest is updated in time for billing purposes by the PMS and restocking control by minibar management tools.

Restrict outgoing calls

Restrict or limit the scope of outgoing calls made from unoccupied rooms or for guest profiles deemed appropriate, based on age or credit.

At the time of a guest arrival (checkin), calls will be allowed or restricted as appropriate, and outgoing calls will be restricted when a guest departs (checkout).

Adapts to the PMS’s API

It adapts to the APIs and/or interfaces available in the PMS system and its certification processes, facilitating the incorporation of new systems, without additional costs for those of massive distribution.

Control the attention given to the guests by the hotel’s guest services

Through the control of internal calls made by the guests to the hotel’s internal services, it is possible to give:

Attend missed calls, able to call them back. To evaluate the quality of the guest service with statistical information. Assess the volume of telephone attention demanded by guests.

This information and its analysis can be managed through the pmslink’s own tools, the integrated call accounting tools and the PMS systems that have these features.

Set and control the wake up calls and reminders

Through management of automated calls to the rooms, the reminder and/or wake-up functionality is provided, which is extremely useful in the case of alerts for important situations (flight departures, activities, group management, etc.).

This functionality can be provided directly by the communication system or by the pmslink tools through the communication system itself (CTI, SIP, etc), including

Set / cancellation via the PMS and/or pmslink tools. Monitoring the results of wake-up calls, especially failed wake-up calls (unanswered, communication failures) for further actions.

Billing and invoicing outgoing guest calls

The registration of outgoing calls made from the rooms is given through the PMS and/or pmslink’s tools or third parties solutions:

Invoicing calls to the guest. Assess the volume of telephone consumption by guests to design rates, plans or service policies, and evaluate their needs.

Notify the existence of messages to the guest

By activating / deactivating a specific indicator on the telephone terminal, it will notify the guest of the existence of message/s for their attention (reception, hotel services, voicemail, etc.).

Do Not Disturb (DND) management

Allows the guest to activate / deactivate the ‘Do Not Disturb’ status by dialing it on the telephone terminal to avoid receiving calls and notify this state to the other hotel services and tools: housekeeping, technical and room services, etc.

Control of malicious calls between rooms

By registering the internal calls, the PMS and/or the pmslink or third-party Call Accounting tools can be used to detect the origin of the malicious calls (threatening, obscene, etc.) made between rooms.

Control the calls received by guests

By monitoring incoming calls from the outside, the PMS and/or the pmslink’s call accounting tools or third parties solutions, can be used to detect the origin of malicious calls (threatening, obscene, etc.) received by guests.

Monitoring own consumption and telephone occupancy

By registering the calls managed by the communication system via the PMS and/or the pmslink’s call accounting or third parties solutions:

Control own consumption. The occupancy volume of the hotel’s internal communications with internal and external destinations, communications made and received, for statistical and control purposes.

Assigning the name of the main guest as the extension identifier, makes it easier to identify the guest on the operator’s display

By assigning the language of the main guest to an extension, it is possible to personalise voice guides, wake-up messages, voicemails, etc., displaying it on the operator terminals, facilitating their attention and the guest experience.

When the guest checks in (checkin), the assignments are made, maintaining them in the event of modification or change of room, and restoring to default values when the guest checks out (checkout).

Through the dialing of status codes on the telephone terminal in the rooms by the maids, their status is updated in real time in the integrated systems: PMS, housekeeping tools, guest applications, etc.

By dialing a code on the telephone terminal in the room, or specific phone key, the guest can request a service from the integrated systems: PMS, housekeeping tools, task and service management tools, etc.

By dialing a code on the telephone terminal in the room by valets or maids, the consumption made by the guest is updated in time for billing purposes by the PMS and restocking control by minibar management tools.

Restrict or limit the scope of outgoing calls made from unoccupied rooms or for guest profiles deemed appropriate, based on age or credit.

At the time of a guest arrival (checkin), calls will be allowed or restricted as appropriate, and outgoing calls will be restricted when a guest departs (checkout).

It adapts to the APIs and/or interfaces available in the PMS system and its certification processes, facilitating the incorporation of new systems, without additional costs for those of massive distribution.

Through the control of internal calls made by the guests to the hotel’s internal services, it is possible to give:

Attend missed calls, able to call them back. To evaluate the quality of the guest service with statistical information. Assess the volume of telephone attention demanded by guests.

This information and its analysis can be managed through the pmslink’s own tools, the integrated call accounting tools and the PMS systems that have these features.

Through management of automated calls to the rooms, the reminder and/or wake-up functionality is provided, which is extremely useful in the case of alerts for important situations (flight departures, activities, group management, etc.).

This functionality can be provided directly by the communication system or by the pmslink tools through the communication system itself (CTI, SIP, etc), including

Set / cancellation via the PMS and/or pmslink tools. Monitoring the results of wake-up calls, especially failed wake-up calls (unanswered, communication failures) for further actions.

The registration of outgoing calls made from the rooms is given through the PMS and/or pmslink’s tools or third parties solutions:

Invoicing calls to the guest. Assess the volume of telephone consumption by guests to design rates, plans or service policies, and evaluate their needs.

By activating / deactivating a specific indicator on the telephone terminal, it will notify the guest of the existence of message/s for their attention (reception, hotel services, voicemail, etc.).

Allows the guest to activate / deactivate the ‘Do Not Disturb’ status by dialing it on the telephone terminal to avoid receiving calls and notify this state to the other hotel services and tools: housekeeping, technical and room services, etc.

By registering the internal calls, the PMS and/or the pmslink or third-party Call Accounting tools can be used to detect the origin of the malicious calls (threatening, obscene, etc.) made between rooms.

By monitoring incoming calls from the outside, the PMS and/or the pmslink’s call accounting tools or third parties solutions, can be used to detect the origin of malicious calls (threatening, obscene, etc.) received by guests.

By registering the calls managed by the communication system via the PMS and/or the pmslink’s call accounting or third parties solutions:

Control own consumption. The occupancy volume of the hotel’s internal communications with internal and external destinations, communications made and received, for statistical and control purposes.

* It will depend on the PBX system

How to integrate with pmslink?

Contact us if you have any questions regarding pmslink for PBX

Sales options and standard reference prices.

1

License

Purchase a perpetual license.

Additional add-ons:

Installation Annual maintenance

Price per integrated system

2.8 €/room

2

Software as a Service (SaaS)

Monthly service fee.

Additional add-ons:

Installation

Price per integrated system

0.096 €/room/month

3

Per occupancy

ONLY FOR HOTEL DIRECT PURCHASE

+150

Integrated PMS See more

+120

Integrated Hotel Equipment Systems See more

+10K

Worldwide Hotels See more