Integrating with char pmslink is easy. Our team of experienced experts will guide you through the entire process.
0. Esquema del proceso
A continuación se muestra a modo esquemático el proceso general de integración que seguimos en char. Puedes acceder a cada apartado o paso para ver los detalles del mismo.
1. Contacto inicial y estudio de viabilidad
1.1. Solicitud
El interés para integrar diferentes sistemas del hotel mediante char pmslink puede tener 2 orígenes:
- Por la necesidad de una operación concreta
- Por interés general de un equipo o sistema sin que este relacionado con una operación concreta.
En cualquiera de los casos, nuestro equipo de integración estará encantado de atender tu petición. Puedes ponerte en contacto con nosotros mediante este enlace.
1.2. Conversación inicial
La confianza y la colaboración son fundamentales para que una integración sea exitosa. Por ello, al inicio de cada proceso de integración realizamos una reunión para conocernos mutuamente, comprender la actividad de ambas empresas, conocer los objetivos de la integración etc.
Para ello, una vez recibida la petición de integración, una persona de nuestro equipo se pondrá en contacto para agendar una cita.
1.3. NDA
Por parte de char no es necesario en ningún caso formalizar un NDA con el solicitante de una integración. Mientras dura el proceso de integración la información que se necesita intercambiar no debe exceder el ámbito publico, y consideramos dentro de ese ámbito todo lo que ya esta disponible públicamente en nuestra WEB y documentación. Exceden de este ámbito detalles sobre personas o departamentos no involucrados, políticas comerciales, resultados, y en general todo lo que no sea del ámbito técnico y sea o haya sido accesible y facilitado en alguna ocasión.
En el caso de char, el acuerdo tecnológico final ya debe contemplar la debida confidencialidad en otros aspectos de la relación.
Por parte del solicitante, podrá requerir la formalización de NDA en cualquier momento de la relación. Por nuestra parte simplemente se estudiará el contenido para determinar que no se excede en sus requerimientos y/o contiene exigencias imposibles de cumplir.
1.4. Coste y política de integraciones
Integramos nuestro sistema con cualquier tipo de equipo hotelero que sea de distribución masiva, o que por la tipología del sistema resulte interesante para el negocio. En nuestro apartado de sistemas integrados puedes ver la lista de todos los sistemas con los que nos integramos.
Por otro lado, integrar con pmslink no conlleva ningún coste.
2. Acuerdo de integración
2.1. Funcionalidades
A la hora de definir el alcance de la integración, es indispensable acordar las funcionalidades que se van a requerir, y por tanto, la información a intercambiar entre los diferentes sistemas. Abajo puedes ver las diferentes posibilidades que ofrece char pmlsink en función del tipo de sistema a integrar. Si tienes cualquier duda sobre estos casos de uso, contacta con nosotros y te ayudaremos.
The possibility of having some of the functions will depend on the integrated system
DESCRIPTION
Assigning the name of the main guest as the extension identifier, makes it easier to identify the guest on the operator’s display.
By assigning the language of the main guest to an extension, it is possible to personalise voice guides, wake-up messages, voicemails, etc., displaying it on the operator terminals, facilitating their attention and the guest experience.
When the guest checks in (checkin), the assignments are made, maintaining them in the event of modification or change of room, and restoring to default values when the guest checks out (checkout).
INFORMATION FROM PBX TO CHAR PMSLINK
–
INFORMATION FROM CHAR PMSLINK PBX
Envío el estado de ocupación de la habitación, libre/ocupada. Envío el nombre completo del huesped principal Envío el idioma del huesped principal.
DESCRIPTION
Through the dialing of status codes on the telephone terminal in the rooms by the maids, their status is updated in real time in the integrated systems: PMS, housekeeping tools, guest applications, etc.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio del codigo de estado limpieza marcado en el telefono
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By dialing a code on the telephone terminal in the room, or specific phone key, the guest can request a service from the integrated systems: PMS, housekeeping tools, task and service management tools, etc.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio del código de servicio marcado desde el telefono de la habitacion.
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By dialing a code on the telephone terminal in the room, or specific phone key, the guest can request a service from the integrated systems: PMS, housekeeping tools, task and service management tools, etc.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio del código de articulo y cantidad marcado desde el telefono de la habitación.
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
Restrict or limit the scope of outgoing calls made from unoccupied rooms or for guest profiles deemed appropriate, based on age or credit.
At the time of a guest arrival (checkin), calls will be allowed or restricted as appropriate, and outgoing calls will be restricted when a guest departs (checkout).
INFORMATION FROM PBX TO CHAR PMSLINK
–
INFORMATION FROM CHAR PMSLINK PBX
Envio la clase de servicio que permite, limita o bloquea las llamadas salientes externas
DESCRIPTION
It adapts to the APIs and/or interfaces available in the PMS system and its certification processes, facilitating the incorporation of new systems, without additional costs for those of massive distribution.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio mensajes acorde al API
INFORMATION FROM CHAR PMSLINK PBX
Envio mensajes acorde al API
DESCRIPTION
Through the control of internal calls made by the guests to the hotel’s internal services, it is possible to give:
Attend missed calls, able to call them back. To evaluate the quality of the guest service with statistical information. Assess the volume of telephone attention demanded by guests. This information and its analysis can be managed through the pmslink’s own tools, the integrated call accounting tools and the PMS systems that have these features.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio de datos de la llamada interna realizada al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
Through management of automated calls to the rooms, the reminder and/or wake-up functionality is provided, which is extremely useful in the case of alerts for important situations (flight departures, activities, group management, etc.).
This functionality can be provided directly by the communication system or by the pmslink tools through the communication system itself (CTI, SIP, etc), including:
Set / cancellation via the PMS and/or pmslink tools. Monitoring the results of wake-up calls, especially failed wake-up calls (unanswered, communication failures) for further actions.
INFORMATION FROM PBX TO CHAR PMSLINK
Si la funcionalidad es proporcionada por el sistema de comuncacion debe informar del resultado de la accion, contestado/no contestado
INFORMATION FROM CHAR PMSLINK PBX
Si la funcionalidad es proporcionada por el sistema de comunicacion > Envio de la activación/cancelacion del despertador o recordatorio con la fecha y hora del aviso. Si la funcionalidad es proporcionada por pmslink > Se requiere los recursos necesarios para realizar las llamadas a las habitaciones
DESCRIPTION
The registration of outgoing calls made from the rooms is given through the PMS and/or pmslink’s tools or third parties solutions:
Set / cancellation via the PMS and/or pmslink tools. Assess the volume of telephone consumption by guests to design rates, plans or service policies, and evaluate their needs.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio datos de la llamada saliente realizada al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By activating / deactivating a specific indicator on the telephone terminal, it will notify the guest of the existence of message/s for their attention (reception, hotel services, voicemail, etc.).
INFORMATION FROM PBX TO CHAR PMSLINK
–
INFORMATION FROM CHAR PMSLINK PBX
Envio del mensaje activación/desactivación indicador de mensaje
DESCRIPTION
Allows the guest to activate / deactivate the ‘Do Not Disturb’ status by dialing it on the telephone terminal to avoid receiving calls and notify this state to the other hotel services and tools: housekeeping, technical and room services, etc.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio del mensaje activación/desactivación DND
INFORMATION FROM CHAR PMSLINK PBX
Envio del mensaje activación/desactivación DND
DESCRIPTION
By registering the internal calls, the PMS and/or the pmslink or third-party Call Accounting tools can be used to detect the origin of the malicious calls (threatening, obscene, etc.) made between rooms.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio datos de la llamada interna realizada al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By monitoring incoming calls from the outside, the PMS and/or the pmslink’s call accounting tools or third parties solutions, can be used to detect the origin of malicious calls (threatening, obscene, etc.) received by guests.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio datos de la llamada entrante al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By registering the calls managed by the communication system via the PMS and/or the pmslink’s call accounting or third parties solutions:
Control own consumption. The occupancy volume of the hotel’s internal communications with internal and external destinations, communications made and received, for statistical and control purposes.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio datos de la llamada realizada o recibida al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
Assigning the name of the main guest as the extension identifier, makes it easier to identify the guest on the operator’s display.
By assigning the language of the main guest to an extension, it is possible to personalise voice guides, wake-up messages, voicemails, etc., displaying it on the operator terminals, facilitating their attention and the guest experience.
When the guest checks in (checkin), the assignments are made, maintaining them in the event of modification or change of room, and restoring to default values when the guest checks out (checkout).
INFORMATION FROM PBX TO CHAR PMSLINK
–
INFORMATION FROM CHAR PMSLINK PBX
Envío el estado de ocupación de la habitación, libre/ocupada. Envío el nombre completo del huesped principal Envío el idioma del huesped principal.
DESCRIPTION
Through the dialing of status codes on the telephone terminal in the rooms by the maids, their status is updated in real time in the integrated systems: PMS, housekeeping tools, guest applications, etc.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio del codigo de estado limpieza marcado en el telefono
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By dialing a code on the telephone terminal in the room, or specific phone key, the guest can request a service from the integrated systems: PMS, housekeeping tools, task and service management tools, etc.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio del código de servicio marcado desde el telefono de la habitacion.
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By dialing a code on the telephone terminal in the room, or specific phone key, the guest can request a service from the integrated systems: PMS, housekeeping tools, task and service management tools, etc.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio del código de articulo y cantidad marcado desde el telefono de la habitación.
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
Restrict or limit the scope of outgoing calls made from unoccupied rooms or for guest profiles deemed appropriate, based on age or credit.
At the time of a guest arrival (checkin), calls will be allowed or restricted as appropriate, and outgoing calls will be restricted when a guest departs (checkout).
INFORMATION FROM PBX TO CHAR PMSLINK
–
INFORMATION FROM CHAR PMSLINK PBX
Envio la clase de servicio que permite, limita o bloquea las llamadas salientes externas
DESCRIPTION
It adapts to the APIs and/or interfaces available in the PMS system and its certification processes, facilitating the incorporation of new systems, without additional costs for those of massive distribution.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio mensajes acorde al API
INFORMATION FROM CHAR PMSLINK PBX
Envio mensajes acorde al API
DESCRIPTION
Through the control of internal calls made by the guests to the hotel’s internal services, it is possible to give:
Attend missed calls, able to call them back. To evaluate the quality of the guest service with statistical information. Assess the volume of telephone attention demanded by guests. This information and its analysis can be managed through the pmslink’s own tools, the integrated call accounting tools and the PMS systems that have these features.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio de datos de la llamada interna realizada al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
Through management of automated calls to the rooms, the reminder and/or wake-up functionality is provided, which is extremely useful in the case of alerts for important situations (flight departures, activities, group management, etc.).
This functionality can be provided directly by the communication system or by the pmslink tools through the communication system itself (CTI, SIP, etc), including:
Set / cancellation via the PMS and/or pmslink tools. Monitoring the results of wake-up calls, especially failed wake-up calls (unanswered, communication failures) for further actions.
INFORMATION FROM PBX TO CHAR PMSLINK
Si la funcionalidad es proporcionada por el sistema de comuncacion debe informar del resultado de la accion, contestado/no contestado
INFORMATION FROM CHAR PMSLINK PBX
Si la funcionalidad es proporcionada por el sistema de comunicacion > Envio de la activación/cancelacion del despertador o recordatorio con la fecha y hora del aviso. Si la funcionalidad es proporcionada por pmslink > Se requiere los recursos necesarios para realizar las llamadas a las habitaciones
DESCRIPTION
The registration of outgoing calls made from the rooms is given through the PMS and/or pmslink’s tools or third parties solutions:
Set / cancellation via the PMS and/or pmslink tools. Assess the volume of telephone consumption by guests to design rates, plans or service policies, and evaluate their needs.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio datos de la llamada saliente realizada al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By activating / deactivating a specific indicator on the telephone terminal, it will notify the guest of the existence of message/s for their attention (reception, hotel services, voicemail, etc.).
INFORMATION FROM PBX TO CHAR PMSLINK
–
INFORMATION FROM CHAR PMSLINK PBX
Envio del mensaje activación/desactivación indicador de mensaje
DESCRIPTION
Allows the guest to activate / deactivate the ‘Do Not Disturb’ status by dialing it on the telephone terminal to avoid receiving calls and notify this state to the other hotel services and tools: housekeeping, technical and room services, etc.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio del mensaje activación/desactivación DND
INFORMATION FROM CHAR PMSLINK PBX
Envio del mensaje activación/desactivación DND
DESCRIPTION
By registering the internal calls, the PMS and/or the pmslink or third-party Call Accounting tools can be used to detect the origin of the malicious calls (threatening, obscene, etc.) made between rooms.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio datos de la llamada interna realizada al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By monitoring incoming calls from the outside, the PMS and/or the pmslink’s call accounting tools or third parties solutions, can be used to detect the origin of malicious calls (threatening, obscene, etc.) received by guests.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio datos de la llamada entrante al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By registering the calls managed by the communication system via the PMS and/or the pmslink’s call accounting or third parties solutions:
Control own consumption. The occupancy volume of the hotel’s internal communications with internal and external destinations, communications made and received, for statistical and control purposes.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio datos de la llamada realizada o recibida al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
Assigning the name of the main guest as the extension identifier, makes it easier to identify the guest on the operator’s display.
By assigning the language of the main guest to an extension, it is possible to personalise voice guides, wake-up messages, voicemails, etc., displaying it on the operator terminals, facilitating their attention and the guest experience.
When the guest checks in (checkin), the assignments are made, maintaining them in the event of modification or change of room, and restoring to default values when the guest checks out (checkout).
INFORMATION FROM PBX TO CHAR PMSLINK
–
INFORMATION FROM CHAR PMSLINK PBX
Envío el estado de ocupación de la habitación, libre/ocupada. Envío el nombre completo del huesped principal Envío el idioma del huesped principal.
DESCRIPTION
Through the dialing of status codes on the telephone terminal in the rooms by the maids, their status is updated in real time in the integrated systems: PMS, housekeeping tools, guest applications, etc.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio del codigo de estado limpieza marcado en el telefono
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By dialing a code on the telephone terminal in the room, or specific phone key, the guest can request a service from the integrated systems: PMS, housekeeping tools, task and service management tools, etc.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio del código de servicio marcado desde el telefono de la habitacion.
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By dialing a code on the telephone terminal in the room, or specific phone key, the guest can request a service from the integrated systems: PMS, housekeeping tools, task and service management tools, etc.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio del código de articulo y cantidad marcado desde el telefono de la habitación.
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
Restrict or limit the scope of outgoing calls made from unoccupied rooms or for guest profiles deemed appropriate, based on age or credit.
At the time of a guest arrival (checkin), calls will be allowed or restricted as appropriate, and outgoing calls will be restricted when a guest departs (checkout).
INFORMATION FROM PBX TO CHAR PMSLINK
–
INFORMATION FROM CHAR PMSLINK PBX
Envio la clase de servicio que permite, limita o bloquea las llamadas salientes externas
DESCRIPTION
It adapts to the APIs and/or interfaces available in the PMS system and its certification processes, facilitating the incorporation of new systems, without additional costs for those of massive distribution.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio mensajes acorde al API
INFORMATION FROM CHAR PMSLINK PBX
Envio mensajes acorde al API
DESCRIPTION
Through the control of internal calls made by the guests to the hotel’s internal services, it is possible to give:
Attend missed calls, able to call them back. To evaluate the quality of the guest service with statistical information. Assess the volume of telephone attention demanded by guests. This information and its analysis can be managed through the pmslink’s own tools, the integrated call accounting tools and the PMS systems that have these features.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio de datos de la llamada interna realizada al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
Through management of automated calls to the rooms, the reminder and/or wake-up functionality is provided, which is extremely useful in the case of alerts for important situations (flight departures, activities, group management, etc.).
This functionality can be provided directly by the communication system or by the pmslink tools through the communication system itself (CTI, SIP, etc), including:
Set / cancellation via the PMS and/or pmslink tools. Monitoring the results of wake-up calls, especially failed wake-up calls (unanswered, communication failures) for further actions.
INFORMATION FROM PBX TO CHAR PMSLINK
Si la funcionalidad es proporcionada por el sistema de comuncacion debe informar del resultado de la accion, contestado/no contestado
INFORMATION FROM CHAR PMSLINK PBX
Si la funcionalidad es proporcionada por el sistema de comunicacion > Envio de la activación/cancelacion del despertador o recordatorio con la fecha y hora del aviso. Si la funcionalidad es proporcionada por pmslink > Se requiere los recursos necesarios para realizar las llamadas a las habitaciones
DESCRIPTION
The registration of outgoing calls made from the rooms is given through the PMS and/or pmslink’s tools or third parties solutions:
Set / cancellation via the PMS and/or pmslink tools. Assess the volume of telephone consumption by guests to design rates, plans or service policies, and evaluate their needs.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio datos de la llamada saliente realizada al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By activating / deactivating a specific indicator on the telephone terminal, it will notify the guest of the existence of message/s for their attention (reception, hotel services, voicemail, etc.).
INFORMATION FROM PBX TO CHAR PMSLINK
–
INFORMATION FROM CHAR PMSLINK PBX
Envio del mensaje activación/desactivación indicador de mensaje
DESCRIPTION
Allows the guest to activate / deactivate the ‘Do Not Disturb’ status by dialing it on the telephone terminal to avoid receiving calls and notify this state to the other hotel services and tools: housekeeping, technical and room services, etc.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio del mensaje activación/desactivación DND
INFORMATION FROM CHAR PMSLINK PBX
Envio del mensaje activación/desactivación DND
DESCRIPTION
By registering the internal calls, the PMS and/or the pmslink or third-party Call Accounting tools can be used to detect the origin of the malicious calls (threatening, obscene, etc.) made between rooms.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio datos de la llamada interna realizada al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By monitoring incoming calls from the outside, the PMS and/or the pmslink’s call accounting tools or third parties solutions, can be used to detect the origin of malicious calls (threatening, obscene, etc.) received by guests.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio datos de la llamada entrante al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By registering the calls managed by the communication system via the PMS and/or the pmslink’s call accounting or third parties solutions:
Control own consumption. The occupancy volume of the hotel’s internal communications with internal and external destinations, communications made and received, for statistical and control purposes.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio datos de la llamada realizada o recibida al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
Assigning the name of the main guest as the extension identifier, makes it easier to identify the guest on the operator’s display.
By assigning the language of the main guest to an extension, it is possible to personalise voice guides, wake-up messages, voicemails, etc., displaying it on the operator terminals, facilitating their attention and the guest experience.
When the guest checks in (checkin), the assignments are made, maintaining them in the event of modification or change of room, and restoring to default values when the guest checks out (checkout).
INFORMATION FROM PBX TO CHAR PMSLINK
–
INFORMATION FROM CHAR PMSLINK PBX
Envío el estado de ocupación de la habitación, libre/ocupada. Envío el nombre completo del huesped principal Envío el idioma del huesped principal.
DESCRIPTION
Through the dialing of status codes on the telephone terminal in the rooms by the maids, their status is updated in real time in the integrated systems: PMS, housekeeping tools, guest applications, etc.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio del codigo de estado limpieza marcado en el telefono
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By dialing a code on the telephone terminal in the room, or specific phone key, the guest can request a service from the integrated systems: PMS, housekeeping tools, task and service management tools, etc.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio del código de servicio marcado desde el telefono de la habitacion.
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By dialing a code on the telephone terminal in the room, or specific phone key, the guest can request a service from the integrated systems: PMS, housekeeping tools, task and service management tools, etc.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio del código de articulo y cantidad marcado desde el telefono de la habitación.
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
Restrict or limit the scope of outgoing calls made from unoccupied rooms or for guest profiles deemed appropriate, based on age or credit.
At the time of a guest arrival (checkin), calls will be allowed or restricted as appropriate, and outgoing calls will be restricted when a guest departs (checkout).
INFORMATION FROM PBX TO CHAR PMSLINK
–
INFORMATION FROM CHAR PMSLINK PBX
Envio la clase de servicio que permite, limita o bloquea las llamadas salientes externas
DESCRIPTION
It adapts to the APIs and/or interfaces available in the PMS system and its certification processes, facilitating the incorporation of new systems, without additional costs for those of massive distribution.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio mensajes acorde al API
INFORMATION FROM CHAR PMSLINK PBX
Envio mensajes acorde al API
DESCRIPTION
Through the control of internal calls made by the guests to the hotel’s internal services, it is possible to give:
Attend missed calls, able to call them back. To evaluate the quality of the guest service with statistical information. Assess the volume of telephone attention demanded by guests. This information and its analysis can be managed through the pmslink’s own tools, the integrated call accounting tools and the PMS systems that have these features.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio de datos de la llamada interna realizada al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
Through management of automated calls to the rooms, the reminder and/or wake-up functionality is provided, which is extremely useful in the case of alerts for important situations (flight departures, activities, group management, etc.).
This functionality can be provided directly by the communication system or by the pmslink tools through the communication system itself (CTI, SIP, etc), including:
Set / cancellation via the PMS and/or pmslink tools. Monitoring the results of wake-up calls, especially failed wake-up calls (unanswered, communication failures) for further actions.
INFORMATION FROM PBX TO CHAR PMSLINK
Si la funcionalidad es proporcionada por el sistema de comuncacion debe informar del resultado de la accion, contestado/no contestado
INFORMATION FROM CHAR PMSLINK PBX
Si la funcionalidad es proporcionada por el sistema de comunicacion > Envio de la activación/cancelacion del despertador o recordatorio con la fecha y hora del aviso. Si la funcionalidad es proporcionada por pmslink > Se requiere los recursos necesarios para realizar las llamadas a las habitaciones
DESCRIPTION
The registration of outgoing calls made from the rooms is given through the PMS and/or pmslink’s tools or third parties solutions:
Set / cancellation via the PMS and/or pmslink tools. Assess the volume of telephone consumption by guests to design rates, plans or service policies, and evaluate their needs.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio datos de la llamada saliente realizada al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By activating / deactivating a specific indicator on the telephone terminal, it will notify the guest of the existence of message/s for their attention (reception, hotel services, voicemail, etc.).
INFORMATION FROM PBX TO CHAR PMSLINK
–
INFORMATION FROM CHAR PMSLINK PBX
Envio del mensaje activación/desactivación indicador de mensaje
DESCRIPTION
Allows the guest to activate / deactivate the ‘Do Not Disturb’ status by dialing it on the telephone terminal to avoid receiving calls and notify this state to the other hotel services and tools: housekeeping, technical and room services, etc.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio del mensaje activación/desactivación DND
INFORMATION FROM CHAR PMSLINK PBX
Envio del mensaje activación/desactivación DND
DESCRIPTION
By registering the internal calls, the PMS and/or the pmslink or third-party Call Accounting tools can be used to detect the origin of the malicious calls (threatening, obscene, etc.) made between rooms.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio datos de la llamada interna realizada al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By monitoring incoming calls from the outside, the PMS and/or the pmslink’s call accounting tools or third parties solutions, can be used to detect the origin of malicious calls (threatening, obscene, etc.) received by guests.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio datos de la llamada entrante al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By registering the calls managed by the communication system via the PMS and/or the pmslink’s call accounting or third parties solutions:
Control own consumption. The occupancy volume of the hotel’s internal communications with internal and external destinations, communications made and received, for statistical and control purposes.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio datos de la llamada realizada o recibida al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
Assigning the name of the main guest as the extension identifier, makes it easier to identify the guest on the operator’s display.
By assigning the language of the main guest to an extension, it is possible to personalise voice guides, wake-up messages, voicemails, etc., displaying it on the operator terminals, facilitating their attention and the guest experience.
When the guest checks in (checkin), the assignments are made, maintaining them in the event of modification or change of room, and restoring to default values when the guest checks out (checkout).
INFORMATION FROM PBX TO CHAR PMSLINK
–
INFORMATION FROM CHAR PMSLINK PBX
Envío el estado de ocupación de la habitación, libre/ocupada. Envío el nombre completo del huesped principal Envío el idioma del huesped principal.
DESCRIPTION
Through the dialing of status codes on the telephone terminal in the rooms by the maids, their status is updated in real time in the integrated systems: PMS, housekeeping tools, guest applications, etc.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio del codigo de estado limpieza marcado en el telefono
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By dialing a code on the telephone terminal in the room, or specific phone key, the guest can request a service from the integrated systems: PMS, housekeeping tools, task and service management tools, etc.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio del código de servicio marcado desde el telefono de la habitacion.
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By dialing a code on the telephone terminal in the room, or specific phone key, the guest can request a service from the integrated systems: PMS, housekeeping tools, task and service management tools, etc.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio del código de articulo y cantidad marcado desde el telefono de la habitación.
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
Restrict or limit the scope of outgoing calls made from unoccupied rooms or for guest profiles deemed appropriate, based on age or credit.
At the time of a guest arrival (checkin), calls will be allowed or restricted as appropriate, and outgoing calls will be restricted when a guest departs (checkout).
INFORMATION FROM PBX TO CHAR PMSLINK
–
INFORMATION FROM CHAR PMSLINK PBX
Envio la clase de servicio que permite, limita o bloquea las llamadas salientes externas
DESCRIPTION
It adapts to the APIs and/or interfaces available in the PMS system and its certification processes, facilitating the incorporation of new systems, without additional costs for those of massive distribution.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio mensajes acorde al API
INFORMATION FROM CHAR PMSLINK PBX
Envio mensajes acorde al API
DESCRIPTION
Through the control of internal calls made by the guests to the hotel’s internal services, it is possible to give:
Attend missed calls, able to call them back. To evaluate the quality of the guest service with statistical information. Assess the volume of telephone attention demanded by guests. This information and its analysis can be managed through the pmslink’s own tools, the integrated call accounting tools and the PMS systems that have these features.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio de datos de la llamada interna realizada al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
Through management of automated calls to the rooms, the reminder and/or wake-up functionality is provided, which is extremely useful in the case of alerts for important situations (flight departures, activities, group management, etc.).
This functionality can be provided directly by the communication system or by the pmslink tools through the communication system itself (CTI, SIP, etc), including:
Set / cancellation via the PMS and/or pmslink tools. Monitoring the results of wake-up calls, especially failed wake-up calls (unanswered, communication failures) for further actions.
INFORMATION FROM PBX TO CHAR PMSLINK
Si la funcionalidad es proporcionada por el sistema de comuncacion debe informar del resultado de la accion, contestado/no contestado
INFORMATION FROM CHAR PMSLINK PBX
Si la funcionalidad es proporcionada por el sistema de comunicacion > Envio de la activación/cancelacion del despertador o recordatorio con la fecha y hora del aviso. Si la funcionalidad es proporcionada por pmslink > Se requiere los recursos necesarios para realizar las llamadas a las habitaciones
DESCRIPTION
The registration of outgoing calls made from the rooms is given through the PMS and/or pmslink’s tools or third parties solutions:
Set / cancellation via the PMS and/or pmslink tools. Assess the volume of telephone consumption by guests to design rates, plans or service policies, and evaluate their needs.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio datos de la llamada saliente realizada al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By activating / deactivating a specific indicator on the telephone terminal, it will notify the guest of the existence of message/s for their attention (reception, hotel services, voicemail, etc.).
INFORMATION FROM PBX TO CHAR PMSLINK
–
INFORMATION FROM CHAR PMSLINK PBX
Envio del mensaje activación/desactivación indicador de mensaje
DESCRIPTION
Allows the guest to activate / deactivate the ‘Do Not Disturb’ status by dialing it on the telephone terminal to avoid receiving calls and notify this state to the other hotel services and tools: housekeeping, technical and room services, etc.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio del mensaje activación/desactivación DND
INFORMATION FROM CHAR PMSLINK PBX
Envio del mensaje activación/desactivación DND
DESCRIPTION
By registering the internal calls, the PMS and/or the pmslink or third-party Call Accounting tools can be used to detect the origin of the malicious calls (threatening, obscene, etc.) made between rooms.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio datos de la llamada interna realizada al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By monitoring incoming calls from the outside, the PMS and/or the pmslink’s call accounting tools or third parties solutions, can be used to detect the origin of malicious calls (threatening, obscene, etc.) received by guests.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio datos de la llamada entrante al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By registering the calls managed by the communication system via the PMS and/or the pmslink’s call accounting or third parties solutions:
Control own consumption. The occupancy volume of the hotel’s internal communications with internal and external destinations, communications made and received, for statistical and control purposes.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio datos de la llamada realizada o recibida al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
Assigning the name of the main guest as the extension identifier, makes it easier to identify the guest on the operator’s display.
By assigning the language of the main guest to an extension, it is possible to personalise voice guides, wake-up messages, voicemails, etc., displaying it on the operator terminals, facilitating their attention and the guest experience.
When the guest checks in (checkin), the assignments are made, maintaining them in the event of modification or change of room, and restoring to default values when the guest checks out (checkout).
INFORMATION FROM PBX TO CHAR PMSLINK
–
INFORMATION FROM CHAR PMSLINK PBX
Envío el estado de ocupación de la habitación, libre/ocupada. Envío el nombre completo del huesped principal Envío el idioma del huesped principal.
DESCRIPTION
Through the dialing of status codes on the telephone terminal in the rooms by the maids, their status is updated in real time in the integrated systems: PMS, housekeeping tools, guest applications, etc.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio del codigo de estado limpieza marcado en el telefono
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By dialing a code on the telephone terminal in the room, or specific phone key, the guest can request a service from the integrated systems: PMS, housekeeping tools, task and service management tools, etc.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio del código de servicio marcado desde el telefono de la habitacion.
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By dialing a code on the telephone terminal in the room, or specific phone key, the guest can request a service from the integrated systems: PMS, housekeeping tools, task and service management tools, etc.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio del código de articulo y cantidad marcado desde el telefono de la habitación.
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
Restrict or limit the scope of outgoing calls made from unoccupied rooms or for guest profiles deemed appropriate, based on age or credit.
At the time of a guest arrival (checkin), calls will be allowed or restricted as appropriate, and outgoing calls will be restricted when a guest departs (checkout).
INFORMATION FROM PBX TO CHAR PMSLINK
–
INFORMATION FROM CHAR PMSLINK PBX
Envio la clase de servicio que permite, limita o bloquea las llamadas salientes externas
DESCRIPTION
It adapts to the APIs and/or interfaces available in the PMS system and its certification processes, facilitating the incorporation of new systems, without additional costs for those of massive distribution.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio mensajes acorde al API
INFORMATION FROM CHAR PMSLINK PBX
Envio mensajes acorde al API
DESCRIPTION
Through the control of internal calls made by the guests to the hotel’s internal services, it is possible to give:
Attend missed calls, able to call them back. To evaluate the quality of the guest service with statistical information. Assess the volume of telephone attention demanded by guests. This information and its analysis can be managed through the pmslink’s own tools, the integrated call accounting tools and the PMS systems that have these features.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio de datos de la llamada interna realizada al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
Through management of automated calls to the rooms, the reminder and/or wake-up functionality is provided, which is extremely useful in the case of alerts for important situations (flight departures, activities, group management, etc.).
This functionality can be provided directly by the communication system or by the pmslink tools through the communication system itself (CTI, SIP, etc), including:
Set / cancellation via the PMS and/or pmslink tools. Monitoring the results of wake-up calls, especially failed wake-up calls (unanswered, communication failures) for further actions.
INFORMATION FROM PBX TO CHAR PMSLINK
Si la funcionalidad es proporcionada por el sistema de comuncacion debe informar del resultado de la accion, contestado/no contestado
INFORMATION FROM CHAR PMSLINK PBX
Si la funcionalidad es proporcionada por el sistema de comunicacion > Envio de la activación/cancelacion del despertador o recordatorio con la fecha y hora del aviso. Si la funcionalidad es proporcionada por pmslink > Se requiere los recursos necesarios para realizar las llamadas a las habitaciones
DESCRIPTION
The registration of outgoing calls made from the rooms is given through the PMS and/or pmslink’s tools or third parties solutions:
Set / cancellation via the PMS and/or pmslink tools. Assess the volume of telephone consumption by guests to design rates, plans or service policies, and evaluate their needs.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio datos de la llamada saliente realizada al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By activating / deactivating a specific indicator on the telephone terminal, it will notify the guest of the existence of message/s for their attention (reception, hotel services, voicemail, etc.).
INFORMATION FROM PBX TO CHAR PMSLINK
–
INFORMATION FROM CHAR PMSLINK PBX
Envio del mensaje activación/desactivación indicador de mensaje
DESCRIPTION
Allows the guest to activate / deactivate the ‘Do Not Disturb’ status by dialing it on the telephone terminal to avoid receiving calls and notify this state to the other hotel services and tools: housekeeping, technical and room services, etc.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio del mensaje activación/desactivación DND
INFORMATION FROM CHAR PMSLINK PBX
Envio del mensaje activación/desactivación DND
DESCRIPTION
By registering the internal calls, the PMS and/or the pmslink or third-party Call Accounting tools can be used to detect the origin of the malicious calls (threatening, obscene, etc.) made between rooms.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio datos de la llamada interna realizada al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By monitoring incoming calls from the outside, the PMS and/or the pmslink’s call accounting tools or third parties solutions, can be used to detect the origin of malicious calls (threatening, obscene, etc.) received by guests.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio datos de la llamada entrante al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By registering the calls managed by the communication system via the PMS and/or the pmslink’s call accounting or third parties solutions:
Control own consumption. The occupancy volume of the hotel’s internal communications with internal and external destinations, communications made and received, for statistical and control purposes.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio datos de la llamada realizada o recibida al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
Assigning the name of the main guest as the extension identifier, makes it easier to identify the guest on the operator’s display.
By assigning the language of the main guest to an extension, it is possible to personalise voice guides, wake-up messages, voicemails, etc., displaying it on the operator terminals, facilitating their attention and the guest experience.
When the guest checks in (checkin), the assignments are made, maintaining them in the event of modification or change of room, and restoring to default values when the guest checks out (checkout).
INFORMATION FROM PBX TO CHAR PMSLINK
–
INFORMATION FROM CHAR PMSLINK PBX
Envío el estado de ocupación de la habitación, libre/ocupada. Envío el nombre completo del huesped principal Envío el idioma del huesped principal.
DESCRIPTION
Through the dialing of status codes on the telephone terminal in the rooms by the maids, their status is updated in real time in the integrated systems: PMS, housekeeping tools, guest applications, etc.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio del codigo de estado limpieza marcado en el telefono
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By dialing a code on the telephone terminal in the room, or specific phone key, the guest can request a service from the integrated systems: PMS, housekeeping tools, task and service management tools, etc.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio del código de servicio marcado desde el telefono de la habitacion.
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By dialing a code on the telephone terminal in the room, or specific phone key, the guest can request a service from the integrated systems: PMS, housekeeping tools, task and service management tools, etc.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio del código de articulo y cantidad marcado desde el telefono de la habitación.
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
Restrict or limit the scope of outgoing calls made from unoccupied rooms or for guest profiles deemed appropriate, based on age or credit.
At the time of a guest arrival (checkin), calls will be allowed or restricted as appropriate, and outgoing calls will be restricted when a guest departs (checkout).
INFORMATION FROM PBX TO CHAR PMSLINK
–
INFORMATION FROM CHAR PMSLINK PBX
Envio la clase de servicio que permite, limita o bloquea las llamadas salientes externas
DESCRIPTION
It adapts to the APIs and/or interfaces available in the PMS system and its certification processes, facilitating the incorporation of new systems, without additional costs for those of massive distribution.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio mensajes acorde al API
INFORMATION FROM CHAR PMSLINK PBX
Envio mensajes acorde al API
DESCRIPTION
Through the control of internal calls made by the guests to the hotel’s internal services, it is possible to give:
Attend missed calls, able to call them back. To evaluate the quality of the guest service with statistical information. Assess the volume of telephone attention demanded by guests. This information and its analysis can be managed through the pmslink’s own tools, the integrated call accounting tools and the PMS systems that have these features.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio de datos de la llamada interna realizada al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
Through management of automated calls to the rooms, the reminder and/or wake-up functionality is provided, which is extremely useful in the case of alerts for important situations (flight departures, activities, group management, etc.).
This functionality can be provided directly by the communication system or by the pmslink tools through the communication system itself (CTI, SIP, etc), including:
Set / cancellation via the PMS and/or pmslink tools. Monitoring the results of wake-up calls, especially failed wake-up calls (unanswered, communication failures) for further actions.
INFORMATION FROM PBX TO CHAR PMSLINK
Si la funcionalidad es proporcionada por el sistema de comuncacion debe informar del resultado de la accion, contestado/no contestado
INFORMATION FROM CHAR PMSLINK PBX
Si la funcionalidad es proporcionada por el sistema de comunicacion > Envio de la activación/cancelacion del despertador o recordatorio con la fecha y hora del aviso. Si la funcionalidad es proporcionada por pmslink > Se requiere los recursos necesarios para realizar las llamadas a las habitaciones
DESCRIPTION
The registration of outgoing calls made from the rooms is given through the PMS and/or pmslink’s tools or third parties solutions:
Set / cancellation via the PMS and/or pmslink tools. Assess the volume of telephone consumption by guests to design rates, plans or service policies, and evaluate their needs.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio datos de la llamada saliente realizada al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By activating / deactivating a specific indicator on the telephone terminal, it will notify the guest of the existence of message/s for their attention (reception, hotel services, voicemail, etc.).
INFORMATION FROM PBX TO CHAR PMSLINK
–
INFORMATION FROM CHAR PMSLINK PBX
Envio del mensaje activación/desactivación indicador de mensaje
DESCRIPTION
Allows the guest to activate / deactivate the ‘Do Not Disturb’ status by dialing it on the telephone terminal to avoid receiving calls and notify this state to the other hotel services and tools: housekeeping, technical and room services, etc.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio del mensaje activación/desactivación DND
INFORMATION FROM CHAR PMSLINK PBX
Envio del mensaje activación/desactivación DND
DESCRIPTION
By registering the internal calls, the PMS and/or the pmslink or third-party Call Accounting tools can be used to detect the origin of the malicious calls (threatening, obscene, etc.) made between rooms.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio datos de la llamada interna realizada al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By monitoring incoming calls from the outside, the PMS and/or the pmslink’s call accounting tools or third parties solutions, can be used to detect the origin of malicious calls (threatening, obscene, etc.) received by guests.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio datos de la llamada entrante al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
DESCRIPTION
By registering the calls managed by the communication system via the PMS and/or the pmslink’s call accounting or third parties solutions:
Control own consumption. The occupancy volume of the hotel’s internal communications with internal and external destinations, communications made and received, for statistical and control purposes.
INFORMATION FROM PBX TO CHAR PMSLINK
Envio datos de la llamada realizada o recibida al finalizar la comunicacion
INFORMATION FROM CHAR PMSLINK PBX
–
2.2. Prioridad
Nuestra política general es de “First In First Out”. Sin embargo, si hay alguna situación de urgencia, somos flexibles y podemos aumentar la prioridad de una integración.
2.3. Ficha de alcance
Una vez decididas las funciones a integrar y el API y los métodos que vamos a utilizar, te enviaremos el “Acuerdo de alcance de integración” para validar las decisiones y de este modo poder empezar con las tareas de desarrollo.
- Una vez firmado, añadiremos tu solicitud a nuestro backlog de desarrollo.
- Nuestra política es ir realizando los desarrollos de integración según el orden de la petición. First in, First out.
- Dependiendo de la cantidad de trabajo que tengamos, podremos iniciar antes o después el desarrollo.
- En la fecha de inicio, nos pondremos en contacto contigo para avisarte.
En este enlace puedes ver nuestro modelo de acuerdo de alcance de integración.
3.1. Integración mediante API de char
3.1.1. Acceso y análisis API
- Los APIs de char se consideran públicos y el objetivo es que sean accesibles públicamente en la WEB de pmslink.
- En el caso de API’s no publicados estos serán facilitados al solicitante.
- En cualquier caso el equipo de desarrollo del solicitante deberá hacer un análisis previo del API en cualquier momento del proceso, de forma que una vez aceptada la integración se pueda mantener un contacto para aclarar dudas u conceptos y delimitar el alcance de la integración.
| API Name | URL | Description |
| 1. char pmslink HTTPCNX BASIC AP | View API | |
| 2. char pmslink HTTPCNX API FOR PBX | View API | |
| 3. char pmslink HTTPCNX API FOR GUEST APP | View API | |
| 4. char pmslink HTTPPMS EQUIPMENT BASIC API | View API | |
| 5. char pmslink KEYCARD API | View API |
3.1.2. Especificaciones funcionales
Basándose en las funcionalidades requeridas, se definirán los métodos de integración a utilizar, los datos intercambiados etc. De este modo se hará una previsión de plazos de desarrollo y pruebas y determinaremos el entorno de pruebas adecuado: Simuladores, drivers, etc.
Esta información se recopilará en documento de especificaciones que formalice el acuerdo de integración que será compartido con el solicitante.
3.1.3. Entorno de pruebas
En todos los casos char facilitará un entorno de pruebas para dar soporte al desarrollo de la integración.
3.1.4. Soporte a la integración
Durante el proceso de desarrollo se atenderán todas las peticiones, dudas y sugerencias que pueda formular el solicitante. Char atenderá todas los posibles trabajos de desarrollo (nuevas formas de enlace, requerimientos de seguridad, funcionalidades, métodos, datos, etc) que se puedan plantear siempre que puedan ser de interés general para otros usuarios.
Mantenemos un contacto regular con el solicitante, interesándonos por la evolución y ofreciendo apoyo, de forma que podamos percibir claramente que el proceso de integración esta activo y continua siendo de su interés.
3.1.5. Validación técnica
- Acordaremos un día y una hora para las pruebas de validación.
- Utilizaremos la ficha de integración de guía para la validación.
- En caso de correcciones necesarias, se agenda.
- En caso de integración ok, empezaremos una semana de seguimiento, y al finalizar, daremos por finalizada la integración. Te enviaremos un email para confirmarlo.
- Tu equipo estará listo para la instalación en hoteles.
3.1.6. Acuerdo tecnológico
La firma de nuestro acuerdo tecnológico implica:
- El reconocimiento mutuo como sistemas integrados.
- El compromiso mutuo de colaborar en mejorar / ampliar esa integración si fuera necesario o deseable por cualquiera de las partes para mejorar el servicio a los usuarios finales.
- Términos de NDA básicos.
- Autorización para fines promocionales, de marketing, para uso de marcas y logos.
- Términos básicos de protección de datos.
En este enlace puedes ver un ejemplo de este acuerdo tecnológico.
3.2. Integración mediante tu API
3.2.1. Análisis de desarrollo
Basándonos en las funcionalidades que se quieren obtener, realizaremos un análisis de para comprobar la factibilidad de la integración. Solo en los casos necesarios se consultará con los contactos técnicos facilitados del sistema a integrar sobre dudas, incidencias o problemas que pudieran ser detectados.
3.2.2. Entorno de pruebas
Para poder realizar la integración con garantías de calidad, es necesario que el solicitante nos facilite un entorno de pruebas desde el inicio del proceso de desarrollo, para que podamos ir realizando pruebas de manera fiable y autónoma.
3.2.3. Implementación
Realizaremos la implementación bla, bla. bla…
3.2.4. Ficha técnica y driver
Bla, bla
3.2.5. Certificación / Validación técnica
Se realizarían los pasos necesarios para realizar la certificación formal con el sistema integrado de acuerdo a sus procedimientos. Esto puede incluir:
- La coordinación y realización de test y pruebas técnicas.
- La formalización de documento / acuerdo integración, incluyendo referencia comercial del interface por parte del sistema integrado.
- El envío de documentación, videos, imágenes, gráficos con contenido técnico/comercial para market del sistema integrado. Coordinación de noticia en redes sociales, etc.
4. Comunicación
4.1. Comunicación por parte de char
Por una parte, a la finalización del proceso de integración se registrara oficialmente el sistema integrado en la lista de nuestra página web.
Por otro lado, difundiremos la noticia de la nueva integración a través de nuestros canales habituales:
- Linkedin (https://www.linkedin.com/company/char-pmslink/?originalSubdomain=es)
- Mailing a los suscriptores de nuestra newsletter
4.2. Comunicación por parte del sistema integrado
En caso de que desees difundir la noticia, o añadir esta nueva integración en tu marketplace, te ofreceremos el apoyo necesario y te facilitaremos el material que nos solicites (logotipo, texto resumen, imágenes etc.)
5. Colaboración
Una vez que tengas tu equipo integrado con cientos de sistemas hoteleros mediante pmslink, viene la etapa de instalaciones y ventas. Cada vez que necesites…
Uff, esto me cuesta explicarlo…