Resources for DISTRIBUTORS

We are close to you

FAQ Articles and documents
ENG – char pmslink Installation Process

The contracting of the installation of a char system, regardless of how it is acquired (purchase of licence or subscription fee ) involves coordinating a process that facilitates the parties involved in the work to be carried out and makes it possible to set a date for its execution.

1. Data request and installation date.

  • char’s technical department, within a maximum period of seven calendar days, will communicate with the technical contact provided for the process, indicating what is necessary and requesting the data that will allow the installation to be carried out and the systems to be integrated.
  • At that time, a target installation date will be proposed, on which a precise date will be set in coordination with all parties.
  • On that date, the necessary data must be available, as well as the interfaces of the equipment and systems to be integrated as necessary and as requested in accordance with the previous point.

2. Installation conditions.

  • If it is not possible to have everything necessary to carry out the installation on the committed date, an attempt will be made to reschedule as far in advance as possible.
  • If the installation date arrives and ALL the necessary items are not available, the installation will be rescheduled. PARTIAL INSTALLATIONS WILL NOT BE CARRIED OUT.
  • If, for reasons beyond char’s control, the installation cannot be carried out within a maximum period of 45 calendar days from the date of contracting, it will be cancelled and the related supply order will be cancelled.

3. Installation.

  • On the scheduled day and having everything necessary, the installation and start-up of the acquired system will be carried out, including the necessary tests. At this point, the installation will move on to the monitoring phase.

4. Follow-up.

  • The monitoring phase shall be one calendar week from the day of installation. During this phase, the necessary checks shall be carried out at intervals deemed appropriate to validate the correct operation of the installation carried out.

5. Completion and technical support.

  • In any case, once the monitoring phase has been completed, the installation will be considered to have been handed over even if there are incidents on the part of the integrated equipment. The attention of these possible incidents will be carried out within the technical support service of the system, in the same way as the attention of those that may arise in the future.
  • The delivery of the installation will entail the invoicing of the acquired system.
ENG – Equipment or system change

1. PC CHANGE

1.1. WITH contracted technical maintenance:

1.1.1. WITH SAFETY COPY (A backup copy of the char system to be reinstalled can be made or is available).

  • No additional cost (Maximum one reinstallation per year).

1.1.2. WITHOUT SECURITY COPY (Cannot be performed and no backup copy of the char system to be reinstalled is available).

  • Cost of reinstallation 150 €.

1.2. NO technical maintenance contracted:

  • Place an order for reinstallation (cost 150 €).
  • Contract an annuity of technical support according to licensing fees. (see char pmslink prices)

2. CHANGE IN ANY OF THE INTEGRATED EQUIPMENT / SYSTEMS (PMS, PBX, TV, Hotspot, etc.)

2.1. WITH contracted technical maintenance:

  • No additional cost (Maximum one reinstallation per year per type of equipment).

2.2. NO technical maintenance contracted:

  • Place an order for reinstallation (cost 150 €).
  • Contract an annuity of technical support according to licensing fees. (see char pmslink prices)
ENG – How to obtain the license number

pmslink

1. Open the application

Open the application “pmslink monitor” (Start / char PMS link / Monitor PMS link)

You can also use the ‘Find’ tool to search PMS link monitor.

IMPORTANT: The default password is: master.

2. Check license number in main screen

In the application itself you can see the license number.

In this case, the serial number is: 456789VL


utile h+

1. Open the application

Open the aplication “utile h+” (Start / char / Gestión Hospitality)

2. Ayuda > Acerca de

Go to the menu ‘Ayuda’ / ‘Acerca de’, as it is shown in the following image:

3. Check license number

A new window will be opened, displaying product information, including the license number:

In this case, the serial number is: 1234567890

ESP – Cambio de equipo o sistema

1. CAMBIO DE PC

1.1. CON Mantenimiento Técnico contratado:

1.1.1. CON COPIA DE SEGURIDAD. (Se puede realizar o se dispone de copia de seguridad del sistema char a reinstalar).

  • Sin coste adicional (Máximo una reinstalación anual)

1.1.2. SIN COPIA DE SEGURIDAD.(No se puede realizar y no se dispone de copia de seguridad del sistema char a reinstalar).

  • Coste de la reinstalación 150 €

1.2. SIN mantenimiento técnico contratado:

  • Realizar pedido de reinstalación (coste 150 €)
  • Contratar una anualidad de soporte técnico de acuerdo con tarifas según  licenciamiento. (ver precios charpmslink)

2. CAMBIO EN ALGUNO DE LOS EQUIPOS / SISTEMAS INTEGRADOS (PMS, PBX, TV, Hotspot, etc)

2.1. CON Mantenimiento Técnico contratado:

  • Sin coste adicional (Máximo una reinstalación anual)

2.2. SIN mantenimiento técnico contratado:

  • Realizar pedido de reinstalación (coste 150 €)
  • Contratar una anualidad de soporte técnico de acuerdo con tarifas según  licenciamiento. (ver precios charpmslink)
ESP – Cómo obtener el nº de licencia

pmslink

1. Abrir la aplicación

Abrir la aplicación “pmslink monitor” (Inicio / char PMS link / Monitor PMS link)


IMPORTANTE: La clave por defecto es: master

2. Consulta el número de licencia

En la propia aplicación se puede ver el nº de licencia.

En este ejemplo, el nº de licencia es: 123456789VL


utile h+

1. Abrir la aplicación

Abrir la aplicación “utile h+” (Inicio / char / Gestión Hospitality)

2. Ayuda > Acerca de

Ir al menú ‘Ayuda’ / ‘Acerca de’, tal como se muestra en la siguiente imagen:

3. Consulta el número de licencia

Se abrirá nueva ventana con información del producto, incluyendo el nº de licencia:

En este ejemplo, el nº de licencia es 1234567890

ESP – Evolución de utile h+ a char pmslink

INFORMACIÓN GENERAL

De utile h+ a char pmslink

utile h+ evoluciona de acuerdo con las necesidades y tecnologías, de forma que con el paso del tiempo, se ha creado un nuevo sistema, pmslink que está especializado en la integración de sistemas y equipos en los Hoteles.

utile h+, es un producto sin evolución, que cubre las necesidades relacionadas con la información del consumo y tráfico telefónico, con una muy limitada capacidad de integración del sistema telefónico, con limitado número de PMS.

pmslink es un producto en evolución continua que cubre las necesidades de integración de cualquier tipo de equipo y sistema de hotel (PBX,TV, HOTSPOT, DOMÓTICA, ACCESOS, APP HUÉSPED, etc) con cualquier PMS, on premise o cloud.

Como distribuidor podrás seguir comercializando pmslink igual que utile+, encargándote de la instalación y mantenimiento del sistema previa formación en pmslink, o contratando estos servicios a char.

INFORMACIÓN PARA DISTRIBUIDORES

Comercialización de pmslink

La comercialización de pmslink se ofrece en dos modalidades

COMPRA DE LICENCIA

La compra otorga la propiedad indefinida de la licencia al comprador, realizada a través de un pago único. Se deben contratar la licencia, la instalación(*) y el mantenimiento(*) con cada nueva adquisición. El mantenimiento tiene una duración de 12 meses, una vez finalizada la validez, es posible renovarlo anualmente.

* Instalación: Si eres un “Distribuidor Formado” (ver más información), podrás realizar las instalaciones de forma autónoma, y por tanto no tendrías que pagar por ello.

* Mantenimiento anual: Si eres un “Distribuidor Formado” (ver más información), podrás hacer el mantenimiento para tus clientes de manera autónoma. Además, puedes contratar el mantenimiento de segundo nivel a char (te ofrecemos el servicio de mantenimiento a ti, pero no al cliente final). En este caso, el coste sería un 50% menor que el mantenimiento habitual.

SUSCRIPCIÓN AL SOFTWARE

La Suscripción al Software otorga el derecho de usar la licencia el tiempo que el comprador mantenga activa la suscripción. La instalación y el mantenimiento están incluidos en la suscripción anual.

ESP – Proceso de Instalación de char pmslink

La contratación de instalación de un sistema char, independientemente del modo de adquisición (compra de licencia o canon de suscripción) supone coordinar un proceso que facilite a las partes involucradas los trabajos a realizar y permita concretar una fecha para su ejecución.

1. Solicitud de datos y cerrar fecha de instalación.

  • El departamento técnico de char, en el plazo máximo de siete días naturales, comunicará con el contacto técnico facilitado para el proceso, indicando lo necesario y solicitando los datos que permitan realizar la instalación y sobre los sistemas a integrar.
  • En ese momento se propondrá una fecha de instalación objetivo sobre la cual se concretará una fecha precisa en base coordinada con todas las partes.
  • En esa fecha se deberá disponer de los datos necesarios, así como de los interfaces de los equipos y sistemas a integrar según lo necesario y así solicitado de acuerdo con el punto anterior.

2. Condiciones de instalación.

  • Si no se pudiera disponer de lo necesario para realizar la instalación en la fecha comprometida, se intentará reprogramar con la mayor antelación.
  • Si llegase la fecha de instalación y no se dispusiera de TODO lo necesario, la instalación se reprogramaría. NO SE REALIZARÁN INSTALACIONES PARCIALES.
  • Si por causas  ajenas a char no se pudiera realizar la instalación en un plazo máximo de 45 días naturales desde su contratación esta quedará cancelada, anulándose el pedido de suministro relacionado.

3. Instalación.

  • Llegado el día programado y disponiendo de todo lo necesario, se realizará la instalación y puesta en marcha del sistema adquirido, incluyendo las pruebas que sean necesarias. En este momento la instalación pasará a la fase de seguimiento.

4. Seguimiento.

  • La fase se seguimiento será de una semana natural a partir del día de la instalación. En esta fase se realizarán en los intervalos que se estimen adecuados las comprobaciones necesarias para validar el correcto funcionamiento de la instalación realizada.

5. Finalización y soporte técnico.

  • En cualquier caso, finalizada la fase de seguimiento la instalación se dará por entregada incluso si existieran incidencias por parte de los equipos integrados. La atención de estas posibles incidencias se realizará dentro del servicio de soporte técnico del sistema, de igual forma que la atención de las que pudieran surgir en el futuro.
  • La entrega de la instalación supondrá la facturación del sistema adquirido.
AAGS – General Terms and Conditions

December 2024

DOWNLOAD AAGS – General Terms and Conditions

This document includes:

  • General Terms
  • Definitions
  • Licenses, Ownership and Restrictions
  • Purchase and Delivery
  • Scope of installation and Training services
  • Payments, Fees, Records and Taxes
  • Data Processing Agreement
  • Limited Warranty, Disclaimers and Limitation of Liability
  • Indemnification
  • Term and Termination
  • Confidentiality
  • Miscellaneous
  • Exhibit A – Maintenance and Technical Support
  • Exhibit B – Data Privacy Statement
  • Exhibit C – Service extension and reduction (pmslink/VConnect)
  • Exhibit D – VConnect / pmslink Terms and characteristics
AAGS – Términos y Condiciones Generales

Diciembre 2024

DESCARGAR AAGS – Términos y Condiciones Generales

Versión en Inglés: DOWNLOAD AAGS – General Terms and Conditions

Este documento incluye:

  • Términos y Condiciones Generales
  • Definiciones
  • Licencias, Propiedad y Restricciones
  • Compra y Entrega
  • Alcance de los servicios de instalación y formación
  • Pagos, Tarifas, Registros e Impuestos
  • Acuerdo de Procesamiento de Datos
  • Garantía limitada, Renuncias y Limitación de la responsabilidad
  • Indemnización
  • Plazo y Terminación
  • Confidencialidad
  • Misceláneo
  • Anexo A – Mantenimiento y Soporte Técnico
  • Anexo B – Declaración de Privacidad de Datos
  • Anexo C – Extensión y Reducción del servicio (pmslink/VConnect)
  • Anexo D – VConnect / pmslink Términos y características
ENG – 20221108 Characteristics char pmslink

VERSION: 20221108

Refer to the updated AAGS – General Terms and Conditions

See Exhibit D – VConnect / pmslink Terms and Characteristics

ENG – 20221108 Feature and requirements pmslink

VERSIÓN: 2022.11.08

Refer to the updated AAGS – General Terms and Conditions

Exhibit D – VConnect / pmslink Terms and characteristics

ENG – 20221108 General conditions char service provision

VERSION: 2022.11.08

Refer to the updated AAGS – General Terms and Conditions

ENG – 20221108 RGPD Data processor treatment

VERSION: 20221108

Refer to the updated AAGS – General Terms and Conditions

1. Purpose of the data processor

This DATA PROCESSOR AGREEMENT details the scope, characteristics, conditions and commitments related to the treatment of the information provided for the provision of services contracted from char of any kind, by any means and for any product, forming a binding part of the commitment acquired with its contracting.

char refers to char desarrollo de sistemas, s.l.u., with CIF ESB61839023 and address at Parque Empresarial Arboretum – Avda. de la Fama, 16-20, 3ª planta, Cornellá de Llobregat (08940), Barcelona, Spain, represented by its Administrator.

CONTRACTOR refers to the person contracting the service, whether or not he/she is the beneficiary of the service. This contracting party will be the person or legal entity to whom the invoices for the contracted SERVICE are issued by char and is responsible for the contents of this agreement. 

The SERVICE refers to the supply of any related products and services under the formula Software Subscription (Software Subscription), SaaS (Software as a Service) and/or maintenance services of any product supplied under the formula of transfer of licence of use.

By contracting the SERVICE, the CONTRACTOR, in its capacity as DATA CONTROLLER, authorises char as DATA PROCESSOR to process the information that may be provided, including personal data necessary to provide the SERVICE, for which both parties expressly accept this agreement and all its contents.

2. Identification of the information concerned

For the execution of the services derived from the fulfillment of the object of this data processor, the CONTRACTOR as the DATA CONTROLLER PERSON provides char with the information necessary for the execution of the contracted SERVICE.

3. Duration

This agreement shall remain in force as long as the related SERVICE is active in accordance with the conditions established for its performance.

Upon termination of the SERVICE, and therefore of this agreement, char must destroy and delete any copies of the CONTRACTOR’s data that it may have in its possession and custody. The CONTRACTOR may request the return of this data prior to its destruction by expressly requesting it at least 30 calendar days before the end of the SERVICE. This return would be carried out in the digital format in which they are stored, even if they are the property of char, without char being obliged to provide the necessary tools for their reading and interpretation. However, char will be able to keep the data blocked in order to attend possible administrative or jurisdictional responsibilities.

4. Obligations of CHAR as DATA PROCESSOR

4.1. char and all its staff are obliged to:

  • Use the personal data being processed, or those collected for inclusion, only for what is strictly necessary for the performance of the contracted SERVICE. Under no circumstances may it use the data for its own purposes.
  • Process the data in accordance with the CONTRACTOR’s instructions.
  • To keep, in writing, a record of all categories of processing activities carried out on behalf of the controller, which contains:
    • The name and contact details of the data processor(s) and of each controller on whose behalf the data processor is acting and, where applicable, of the representative of the controller or of the data processor and of the data protection officer. 
    • The categories of processing operations carried out on behalf of the controller.
    • A general description of the appropriate technical and organisational security measures in place. 
  • Not to communicate the data to third parties, except to:
    • Third parties that need to be contracted to properly perform the contracted service, assuming the responsibility that the subcontracted third party complies with current legislation on data protection and with the required technical and organisational security measures.
    • Third parties that are involved in the contracted SERVICE and that the CONTRACTOR requires their participation for its provision, either by express indication or simply because they are related to the purpose of the SERVICE.
    • To maintain the duty of secrecy with respect to personal data to which it has access by virtue of this assignment, even after the end of the contract.
  • Ensure that the persons authorised to process personal data undertake, expressly and in writing, to respect confidentiality and to comply with the corresponding security measures, of which they must be duly informed. 
  • Keep at the disposal of the data controller the documentation accrediting compliance with the obligation established in the previous section.
  • Guarantee the necessary training in personal data protection for the persons authorised to process personal data.
  • When people could exercise their rights of access, rectification, suppression and opposition, limitation of data processing and data portability before CHAR, the latter must inform the CONTRACTOR in a reliable way. The communication must be made immediately and in no case later than the working day following the day of receipt of the request, together, if necessary, with other information that may be relevant to resolve the request.
  • Make available to the CONTRACTOR all information necessary to demonstrate compliance with its obligations, as well as for audits or inspections carried out by the CONTRACTOR or any other auditor authorised by the CONTRACTOR.
  • Implement the necessary technical and organisational security measures to ensure the permanent confidentiality, integrity, availability and resilience of the processing systems and services.

4.2. Notification of data security breaches:

char will notify the CONTRACTOR, without undue delay and in an irrefutable manner, of the security breaches in the access to the personal data under its responsibility of which it becomes aware, together with all the relevant information for the documentation and communication of the incident. 

As a minimum, the following shall be provided:

  • Description of the nature of the personal data breach, including, where possible, the categories and approximate number of data subjects affected, and the categories and approximate number of personal data records affected.
  • Contact details of the contact person for further information.
  • Description of the possible consequences of the personal data breach. Description of the measures taken or proposed to be taken to remedy the personal data breach, including, where appropriate, measures taken to mitigate the possible negative effects.

If and to the extent that it is not possible to provide the information simultaneously, the information shall be provided gradually without undue delay.

char shall, at the request of the data controller, communicate data security breaches to data subjects as soon as possible, if this is possible and where the breach is likely to result in a high risk to the rights and freedoms of natural persons.

The communication must be made in clear and simple language and must include the elements indicated in each case by the data controller, as a minimum:

  • The nature of the data breach.
  • Details of the contact point of the controller or data processor where further information can be obtained.
  • Describe the possible consequences of the personal data breach. Describe the measures taken or proposed by the data processor to remedy the personal data breach, including, where appropriate, measures taken to mitigate possible negative effects.

5. Obligations of the CONTRACTOR as DATA PROCESSOR

  • To provide char with the data necessary for it to provide the SERVICE.
  • To ensure, before and during the entire processing, that char complies with the GDPR.
  • To supervise the processing.
ENG – Maintenance Conditions

Refer to the updated AAGS – General Terms and Conditions

Exhibit A – Maintenance and Technical Support

ENG – Technology agreement template

This document is a template. Where necessary, this agreement will be made available for signature.

1. Introduction

This TECHNOLOGY PARTNERSHIP AGREEMENT effective as of this date between  <FULL COMPANY NAME> (“<COMPANY COMMERCIAL NAME>”) (called “PARTNER” in this agreement) located at <ADDRESS> and CHAR DESARROLLO DE SISTEMAS SLU (“CHAR”), located in Parque Empresarial Arboretum – Avda. de la Fama, 16-20, 3ª planta, Cornellá de Llobregat (08940), Barcelona, Spain and represented by Guillermo Trepat, as Assistant Manager.

In this agreement, both parties establish working terms and conditions with the common objective of ensuring and enhancing the compatibility and integration between the products that are developed and/or marketed by the PARTNER and CHAR.

2. Spirit of the agreement

CHAR designs, develops and markets computer software applications for the integration between the involved systems. This integration is provided through char pmslink software.

Both companies are interested in their business proposal and policy strategy that their products have the maximum possible degree of integration, for final users to benefit with an additional added value originated by the integrations made between both companies.

For this reason, both companies wish to formalize this agreement to facilitate the collaboration between their technical support, mutually reinforcing market strategies and promoting development and marketing of their products.

3. Scope of the agreement

This technology collaboration agreement is based on sharing knowledge and providing help and technical support between PARTNER and CHAR/HMOBILE mutually, all aimed to achieve the best compatibility and functionality between the products developed or marketed by both companies and respecting the rights of both companies to exercise their business activities respectively in total, fair and free competition.

4. Compromises between the parties

CHAR commits to PARTNER to maintain in their policy of product development a permanent adaptation to the characteristics and technical requirements of the systems marketed by PARTNER that require an integrated software solution that benefits their products in their user’s implementation:

  • Implementing in CHAR developments, the maximum possible level of integration with the products sold by PARTNER both now and in the future.
  • Providing advance technical support for testing and evaluations related to the integration and compatibility of the product of both companies, including the sending of temporary and free limited use license of CHAR products.
  • CHAR will include, where appropriate, in their adaptations of their standard developments, particular, generic or specific features, recommended by PARTNER to optimize the integration and compatibility of the respective products.
  •  Valuing a priority of development, if any, of new products that constitute a specific added value to the current products of PARTNER.

On the other hand, PARTNER commits to CHAR to give the appropriate advance technical support to facilitate the development of the best options for the integration between the products marketed by CHAR and PARTNER:

  • Enabling access to specialist technicians in PARTNER to receive support on specific aspects of the functionality of the PARTNER products that are relevant or essentials to improve the degree of compatibility between the respective products.
  • Providing access to CHAR specialist technicians, under conditions of secrecy, confidentiality and use restrictions that may be used by PARTNER to the relevant technical documentation to optimize the performance of the solutions in its integration with CHAR and PARTNER products.
  • Giving CHAR a free and temporal license of the products sold by PARTNER that both companies may consider necessary to make technical tests for the purpose of this agreement.

Both companies are authorizing each other to use the terms of this agreement for commercial and marketing purposes and to reproduce the distinctive intellectual property signs always mentioning the ownership rights for them.

CHAR ensures PARTNER that all developments are carried out and placed as a result of this agreement does not infringe any industrial property right, intellectual property Rights or Business secrets of others.

Intellectual authorship of the software products developed by CHAR, and also all the technical documentation and communication relating to their products that CHAR deliver to their customers is protected by copyright laws and international treaties on Copyright and other laws and treaties on intellectual property.

5. Confidentiality

Both companies agree to treat confidentially all the information provided or obtained in the execution of this Agreement, shall not disclose during, or after the duration of this Agreement and submitting it to the same security measures that are used with confidential information from other suppliers and customers. This requirement applies equally to any employee or person, of both companies, that may have access to this confidential information.

It is understood as confidential information the information that is exchanged in writing or verbal terms, also all information identified as confidential or if it is not identified, all information that it is not generally known or not publicly available. 

6. Duration

This partnership Agreement starts on the date indicated in the heading of this document and has a validity of one year that it will be automatically extended by successive annuities.

The cancellation of this agreement may be requested at any time by any of both companies, using a formal notification to such purpose, where the content of this document will no longer be applicable except for the confidential terms that will continue active indefinitely.

7. Data protection policy

In accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND THE COUNCIL of April 27, of Protection of Personal Data (LOPD), we inform you that you are able to know our Data protection Policy in the following link: https://charpmslink.com/privacy-policy/

ESP – 20221108 A encargado tratamiento RGPD

VERSIÓN: 20221108

Ver documento actualizado: AAGS – Términos y Condiciones Generales

1. Objeto del encargo del tratamiento

Este ACUERDO DE ENCARGADO DE TRATAMIENTO detallan el alcance, características, condiciones y compromisos relacionadas con el tratamiento de la información facilitada para la prestación de servicios contratados a char de cualquier tipo, por cualquier medio y para cualquier producto, formando esta parte vinculante del compromiso adquirido con su contratación.

char hace referencia a char desarrollo de sistemas, s.l.u., con CIF ESB61839023 y domicilio en Parque Empresarial Arboretum – Avda. de la Fama, 16-20, 3ª planta, Cornellá de Llobregat (08940), Barcelona, representada por su Administrador.

CONTRATANTE hace referencia al contratante del servicio, sea o no beneficiario del mismo. Este contratante será la persona o entidad jurídica a la que se emiten por parte de CHAR las facturas del SERVICIO contratado y se hace responsable de lo contenido en este acuerdo. 

El SERVICIO hacer referencia al suministro de cualesquiera productos y servicios relacionados bajo la fórmula Software Subscription (Suscripción de uso de software), SaaS (Software as a Service) y/o a servicios de mantenimiento de cualquier producto suministrado en la fórmula de cesión de licencia de uso.

La contratación del SERVICIO supone que el CONTRATANTE en calidad de RESPONSABLE DE TRATAMIENTO habilita a CHAR como ENCARGADO DE TRATAMIENTO para tratar la información que se le pueda suministrar, incluyendo los datos de carácter personal necesarios para prestar el SERVICIO, para lo cual ambas partes aceptan expresamente este acuerdo y todo su contenido.

2. Identificación de la información afectada

Para la ejecución de las prestaciones derivadas del cumplimiento del objeto de este encargo, el CONTRATANTE como RESPONSABLE DEL TRATAMIENTO pone a disposición de char la información necesaria para la realización del SERVICIO contratado.

3. Duración

El presente acuerdo estará vigente mientras el SERVICIO relacionado se encuentre activo de acuerdo con las condiciones establecidas para su realización.

Una vez finalice el SERVICIO, y por lo tanto este acuerdo, CHAR debe destruir y eliminar cualquier copia de los datos del CONTRATANTE que pueda tener en su poder y custodia. El CONTRATANTE podrá solicitar la devolución previa a su destrucción de estos datos mediante petición expresa con una antelación mínima de 30 días naturales antes de la finalización del SERVICIO. Esta devolución se realizaría en el formato digital en el que se encuentren almacenados, aun siendo propietario de char sin que este tenga la obligación de proporcionar las herramientas necesarias para su lectura e interpretación. No obstante, char podrá mantener bloqueados los datos para atender posibles responsabilidades administrativas o jurisdiccionales.

4. Obligaciones de char como ENCARGADO DEL TRATAMIENTO

4.1. char y todo su personal se obliga a:

  • Utilizar los datos personales objeto de tratamiento, o los que recoja para su inclusión, sólo para lo estrictamente necesario para la realización del SERVICIO contratado. En ningún caso podrá utilizar los datos para fines propios.
  • Tratar los datos de acuerdo con las instrucciones del CONTRATANTE.
  • Llevar, por escrito, un registro de todas las categorías de actividades de tratamiento efectuadas por cuenta del responsable, que contenga:
    • El nombre y los datos de contacto del encargado o encargados y de cada responsable por cuenta del cual actúe el encargado y, en su caso, del representante del responsable o del encargado y del delegado de protección de datos. 
    • Las categorías de tratamientos efectuados por cuenta del responsable.
    • Una descripción general de las medidas técnicas y organizativas de seguridad apropiadas que esté aplicando.
  • No comunicar los datos a terceros, salvo a:
    • Terceros que sea necesario contratar para realizar adecuadamente la prestación del servicio contratado, asumiendo la responsabilidad de que el tercero subcontratado cumpla con la legislación vigente en materia de protección de datos y con las medidas de seguridad técnicas y organizativas requeridas.
    • Terceros que estén involucrados en el SERVICIO contratado y que el CONTRATANTE requiere de su participación para su prestación, ya sea por indicación expresa o simplemente porque estén relacionados con la finalidad propia del SERVICIO.
    • Mantener el deber de secreto respecto a los datos de carácter personal a los que haya tenido acceso en virtud del presente encargo, incluso después de que finalice el contrato.
  • Garantizar que las personas autorizadas para tratar datos personales se comprometan, de forma expresa y por escrito, a respetar la confidencialidad y a cumplir las medidas de seguridad correspondientes, de las que hay que informarles convenientemente. 
  • Mantener a disposición del responsable la documentación acreditativa del cumplimiento de la obligación establecida en el apartado anterior.
  • Garantizar la formación necesaria en materia de protección de datos personales de las personas autorizadas para tratar datos personales.
  • Cuando las personas pudieran ejercer los derechos de acceso, rectificación, supresión y oposición, limitación del tratamiento y portabilidad de datos ante char, éste lo debe comunicarlo de forma fehaciente al CONTRATANTE. La comunicación debe hacerse de forma inmediata y en ningún caso más allá del día laborable siguiente al de la recepción de la solicitud, juntamente, en su caso, con otras informaciones que puedan ser relevantes para resolver la solicitud.
  • Poner a disposición del CONTRATANTE toda la información necesaria para demostrar el cumplimiento de sus obligaciones, así como para la realización de las auditorías o las inspecciones que realicen el CONTRATANTE u otro auditor autorizado por él.
  • Implantar las medidas de seguridad técnicas y organizativas necesarias para garantizar la confidencialidad, integridad, disponibilidad y resiliencia permanentes de los sistemas y servicios de tratamiento.

4.2. Notificación de violaciones de la seguridad de los datos:

char notificará al CONTRATANTE, sin dilación indebida y de forma fehaciente, las violaciones de la seguridad en el acceso a los datos personales a su cargo de las que tenga conocimiento, juntamente con toda la información relevante para la documentación y comunicación de la incidencia. 

Se facilitará, como mínimo:

  • Descripción de la naturaleza de la violación de la seguridad de los datos personales, inclusive, cuando sea posible, las categorías y el número aproximado de interesados afectados, y las categorías y el número aproximado de registros de datos personales afectados.
  • Datos de la persona de contacto para obtener más información.
  • Descripción de las posibles consecuencias de la violación de la seguridad de los datos personales. Descripción de las medidas adoptadas o propuestas para poner remedio a la violación de la seguridad de los datos personales, incluyendo, si procede, las medidas adoptadas para mitigar los posibles efectos negativos.

Si no es posible facilitar la información simultáneamente, y en la medida en que no lo sea, la información se facilitará de manera gradual sin dilación indebida.

char, a petición del responsable, comunicará en el menor tiempo posible las violaciones de la seguridad de los datos a los interesados, si esto fuera posible y cuando sea probable que la violación suponga un alto riesgo para los derechos y las libertades de las personas físicas.

La comunicación debe realizarse en un lenguaje claro y sencillo y deberá, incluir los elementos que en cada caso señale el responsable, como mínimo:

  • La naturaleza de la violación de datos.
  • Datos del punto de contacto del responsable o del encargado donde se pueda obtener más información.
  • Describir las posibles consecuencias de la violación de la seguridad de los datos personales. Describir las medidas adoptadas o propuestas por el responsable del tratamiento para poner remedio a la violación de la seguridad de los datos personales, incluyendo, si procede, las medidas adoptadas para mitigar los posibles efectos negativos.

5. Obligaciones del CONTRATANTE como RESPONSABLE DEL TRATAMIENTO

  • Entregar a char los datos necesarios para que pueda prestar el SERVICIO.
  • Velar, de forma previa y durante todo el tratamiento, por el cumplimiento del RGPD por parte de CHAR.
  • Supervisar el tratamiento.
ESP – 20221108 Características char pmslink

VERSIÓN: 20221108

Ver documento actualizado: AAGS – Términos y Condiciones Generales

ESP – 20221108 Condiciones generales prestación servicio char

VERSIÓN: 2022.11.08

Ver documento actualizado: AAGS – Términos y Condiciones Generales

ESP – 20221108 Requerimientos funcionales pmslink

VERSIÓN: 2022.11.08

Ver documento actualizado: AAGS – Términos y Condiciones Generales

ESP – Condiciones de Mantenimiento

Ver documento actualizado: AAGS – Términos y Condiciones Generales

Anexo A – Mantenimiento y Soporte Técnico

Category: Distributor

PRESCRIBER

You simply prescribe char pmslink as a suitable solution to the hotel interested in integration, you provide us the contact and we manage the order.
(discounts do not apply in this case)

DISTRIBUTOR

As an embedded solution in the system to be integrated or openly re-invoiced to the purchaser, the distributor assumes the invoice and payment of the licence or service supplied to a third-party.

Category: Distributor

A distributor is a figure that acquires char pmslink licenses (in any of its formulas) in its own name under its fiscal identity in order to provide them to a third party, re-invoicing them, or in any other way it deems appropriate, applying the prices and rates it deems appropriate, including its own services or other concepts.

Category: Distributor

These are standard discounts and conditions compared to char pmslink retail price


Licenses Purchase

LICENSE

30% discount

INSTALLATION AND MONITORING

If you are a “Trained Distributor” (see more info), you can carry out the installations autonomously, and therefore you would not have to pay for it.

ANNUAL MAINTENANCE

If you are a “Trained Distributor” (see more info), you can do the maintenance for your customers. In addition, you can contract second level maintenance to char (we offer the maintenace service to you, but not to the final client). In this case, the cost would be 50% less than the cost shown in the example.

SOFTWARE SUBSCRIPTION

LICENSE – ANNUAL FEE

25% discount

INSTALLATION AND MONITORING

Included in the annual fee

ANNUAL MAINTENANCE

Included in the annual fee

Category: Distributor

First purchase must be made by bank transfer in advance. For subsequent purchases, special conditions may be applied (payment in 30 days, etc). We accept payments in EUROS currency only. Payments by cheque/promissory note or forms of payment involving the physical sending for the payment are not accepted.

Category: Distributor

These are the steps to become a distributor:

Please contact us indicating your interest. We will contact you to inform you of the conditions, discounts and terms of the agreement. Once you have confirmed the agreement and its general and specific conditions, you will need to fill in the registration form. The agreement comes into effect when the first order is placed.

Category: Distributor

Once the offer has been sent, where the compatibility of all the systems involved has been validated, the steps to follow are:

Request an offer through this form or by email to sales@char.es indicating the necessary information: equipment to be integrated, number of rooms, comments and observations if necessary. Once the information sent has been validated, an offer will be sent to the e-mail address provided. Acceptance of the offer by e-mail reply. In case of first order: Sending of a proforma invoice for payment in advance. Once payment is received, char’s technical department will contact you to schedule the installation date within one week of receipt of payment.

Category: Distributor

No, everything is virtual. We do not ship any type of product or license.

Category: Distributor

Once the order has been placed

char’s technical department will contact you to schedule the installation / supply within one week of formal acceptance of the order. The day of installation is scheduled according to the availability of each of the parties and the elements required. If there are circumstances that may delay the installation, they will be communicated as far as possible and a new date will be scheduled. If the date is not known at the time of the first contact, char will wait for a proposed date. The installation will be carried out on the agreed day. If all the necessary elements are available and if all the parties involved cooperate, the installation process can take on average half a day. In any case, a follow-up period of one week will be maintained. After the monitoring period has elapsed, the installation is deemed to have been handed over and the maintenance period starts with standard technical support.

Category: Distributor

Centralised installation of the different integrated equipment is possible if the links to the integrated equipment allow it. For this purpose, the distributor must directly or indirectly provide the necessary equipment and infrastructure. The number of integrations that can be centralised on a single server will depend on the available resources and their consumption according to the characteristics of each integration.

Please contact us if you need more information about centralised pmslink installations.

Category: Distributor

For the installation of char, you must provide us with a computer on which to install it, either on a cloud server or a local computer.

The requirements of this equipment will depend on the complexity and integrated equipment. For the integration between a PMS and a standard system (PBX, IPTV, Hotspot, etc), it would be necessary for pmslink to have at least 1 GB HD, 1 GB RAM and a Windows7 or higher O.S on a non-dedicated PC (physical or virtual).

Internet access will be needed in order to enable char’s technical department to carry out maintenance, installation and the system start-up remotely. It is also needed for license activation and application download.

We use Teamviewer15 to make the remote connection, you can use the following link to provide us with the Teamviewer’s ID.

If the remote connection must be done through any other method, you must provide to char the connection data.

PMS interface activated to allow the connection with char pmslink.

System/Equipment interface activated to allow the connection with char pmslink.

It is mandatory to have technical support from the PMS and/or any external system/equipment to be integrated with char pmslink, in order to make adjustments, data verification, driver setup, etc. in case of necessity.

In order to integrate systems, a cooperation of all parts is needed (System/Equipment support, PMS support, End user support, Hotel IT Manager support, etc.)

Call Prices: In case PBX integration, we need to receive information about the price of each type of call (local, mobile, special calls, free calls) to create a new Operator for Call Accounting.

+150

Integrated PMS See more

+120

Integrated Hotel Equipment Systems See more

+10K

Worldwide Hotels See more