pmslink for PBX
A smart, smooth and seamless way to connect the PBX with the hotel PMS
Add hospitality features to the PBX, add more value for hotels.
Solves connectivity problems because of architecture, location, access or links involved.
Facilitates the maintenance and resolution of incidents.
Get more from your communication system
pmslink allows to exploit the full potential of the communication systems and improve hotel operations
Main hospitality features*
Customise the guest attention
Assigning the name of the main guest as the extension identifier, makes it easier to identify the guest on the operator’s display
By assigning the language of the main guest to an extension, it is possible to personalise voice guides, wake-up messages, voicemails, etc., displaying it on the operator terminals, facilitating their attention and the guest experience.
When the guest checks in (checkin), the assignments are made, maintaining them in the event of modification or change of room, and restoring to default values when the guest checks out (checkout).
Room Status and housekeeping notifications
Through the dialing of status codes on the telephone terminal in the rooms by the maids, their status is updated in real time in the integrated systems: PMS, housekeeping tools, guest applications, etc.
Services request
By dialing a code on the telephone terminal in the room, or specific phone key, the guest can request a service from the integrated systems: PMS, housekeeping tools, task and service management tools, etc.
Billing / minibar restocking
By dialing a code on the telephone terminal in the room by valets or maids, the consumption made by the guest is updated in time for billing purposes by the PMS and restocking control by minibar management tools.
Restrict outgoing calls
Restrict or limit the scope of outgoing calls made from unoccupied rooms or for guest profiles deemed appropriate, based on age or credit.
At the time of a guest arrival (checkin), calls will be allowed or restricted as appropriate, and outgoing calls will be restricted when a guest departs (checkout).
Adapts to the PMS’s API
It adapts to the APIs and/or interfaces available in the PMS system and its certification processes, facilitating the incorporation of new systems, without additional costs for those of massive distribution.
Control the attention given to the guests by the hotel’s guest services
Through the control of internal calls made by the guests to the hotel’s internal services, it is possible to give:
Attend missed calls, able to call them back. To evaluate the quality of the guest service with statistical information. Assess the volume of telephone attention demanded by guests.
This information and its analysis can be managed through the pmslink’s own tools, the integrated call accounting tools and the PMS systems that have these features.
Set and control the wake up calls and reminders
Through management of automated calls to the rooms, the reminder and/or wake-up functionality is provided, which is extremely useful in the case of alerts for important situations (flight departures, activities, group management, etc.).
This functionality can be provided directly by the communication system or by the pmslink tools through the communication system itself (CTI, SIP, etc), including
Set / cancellation via the PMS and/or pmslink tools. Monitoring the results of wake-up calls, especially failed wake-up calls (unanswered, communication failures) for further actions.
Billing and invoicing outgoing guest calls
The registration of outgoing calls made from the rooms is given through the PMS and/or pmslink’s tools or third parties solutions:
Invoicing calls to the guest. Assess the volume of telephone consumption by guests to design rates, plans or service policies, and evaluate their needs.
Notify the existence of messages to the guest
By activating / deactivating a specific indicator on the telephone terminal, it will notify the guest of the existence of message/s for their attention (reception, hotel services, voicemail, etc.).
Do Not Disturb (DND) management
Allows the guest to activate / deactivate the ‘Do Not Disturb’ status by dialing it on the telephone terminal to avoid receiving calls and notify this state to the other hotel services and tools: housekeeping, technical and room services, etc.
Control of malicious calls between rooms
By registering the internal calls, the PMS and/or the pmslink or third-party Call Accounting tools can be used to detect the origin of the malicious calls (threatening, obscene, etc.) made between rooms.
Control the calls received by guests
By monitoring incoming calls from the outside, the PMS and/or the pmslink’s call accounting tools or third parties solutions, can be used to detect the origin of malicious calls (threatening, obscene, etc.) received by guests.
Monitoring own consumption and telephone occupancy
By registering the calls managed by the communication system via the PMS and/or the pmslink’s call accounting or third parties solutions:
Control own consumption. The occupancy volume of the hotel’s internal communications with internal and external destinations, communications made and received, for statistical and control purposes.
Assigning the name of the main guest as the extension identifier, makes it easier to identify the guest on the operator’s display
By assigning the language of the main guest to an extension, it is possible to personalise voice guides, wake-up messages, voicemails, etc., displaying it on the operator terminals, facilitating their attention and the guest experience.
When the guest checks in (checkin), the assignments are made, maintaining them in the event of modification or change of room, and restoring to default values when the guest checks out (checkout).
Through the dialing of status codes on the telephone terminal in the rooms by the maids, their status is updated in real time in the integrated systems: PMS, housekeeping tools, guest applications, etc.
By dialing a code on the telephone terminal in the room, or specific phone key, the guest can request a service from the integrated systems: PMS, housekeeping tools, task and service management tools, etc.
By dialing a code on the telephone terminal in the room by valets or maids, the consumption made by the guest is updated in time for billing purposes by the PMS and restocking control by minibar management tools.
Restrict or limit the scope of outgoing calls made from unoccupied rooms or for guest profiles deemed appropriate, based on age or credit.
At the time of a guest arrival (checkin), calls will be allowed or restricted as appropriate, and outgoing calls will be restricted when a guest departs (checkout).
It adapts to the APIs and/or interfaces available in the PMS system and its certification processes, facilitating the incorporation of new systems, without additional costs for those of massive distribution.
Through the control of internal calls made by the guests to the hotel’s internal services, it is possible to give:
Attend missed calls, able to call them back. To evaluate the quality of the guest service with statistical information. Assess the volume of telephone attention demanded by guests.
This information and its analysis can be managed through the pmslink’s own tools, the integrated call accounting tools and the PMS systems that have these features.
Through management of automated calls to the rooms, the reminder and/or wake-up functionality is provided, which is extremely useful in the case of alerts for important situations (flight departures, activities, group management, etc.).
This functionality can be provided directly by the communication system or by the pmslink tools through the communication system itself (CTI, SIP, etc), including
Set / cancellation via the PMS and/or pmslink tools. Monitoring the results of wake-up calls, especially failed wake-up calls (unanswered, communication failures) for further actions.
The registration of outgoing calls made from the rooms is given through the PMS and/or pmslink’s tools or third parties solutions:
Invoicing calls to the guest. Assess the volume of telephone consumption by guests to design rates, plans or service policies, and evaluate their needs.
By activating / deactivating a specific indicator on the telephone terminal, it will notify the guest of the existence of message/s for their attention (reception, hotel services, voicemail, etc.).
Allows the guest to activate / deactivate the ‘Do Not Disturb’ status by dialing it on the telephone terminal to avoid receiving calls and notify this state to the other hotel services and tools: housekeeping, technical and room services, etc.
By registering the internal calls, the PMS and/or the pmslink or third-party Call Accounting tools can be used to detect the origin of the malicious calls (threatening, obscene, etc.) made between rooms.
By monitoring incoming calls from the outside, the PMS and/or the pmslink’s call accounting tools or third parties solutions, can be used to detect the origin of malicious calls (threatening, obscene, etc.) received by guests.
By registering the calls managed by the communication system via the PMS and/or the pmslink’s call accounting or third parties solutions:
Control own consumption. The occupancy volume of the hotel’s internal communications with internal and external destinations, communications made and received, for statistical and control purposes.
* It will depend on the PBX system
Benefits for all involved parts
Hotel
Get more from your equipments and improve hotel operations.
Allows for frictionless replacement of any system.
Ensures the proper functioning and evolution of the integration.
Distributor
Add more value to your system, offer more value to the hotel.
Increase your business reselling pmslink.
Solves connectivity problems because of architecture, location, access or links involved.
Manufacturer
Integrate once and connect hundreds of times.
Offer a more valuable product to your distributors.
It allows to ensure the evolution of the integration with the rest of the hotel systems.
Integration free of charge.
If you have any questions about our integrations, please contact us and we will get back to you as soon as possible.
Contact us
3 license purchase formulas
We have three flexible purchasing formulas at absolutely reasonable costs
1
SaaS
Cloud
Annual fee for service provision.
2
Software Subscription
On-premise
Annual fee for service provision.
3
License
On-premise
Purchase, in ownership, of the licence without a time limit.
Integrate once, connect hundreds of times
We have integrations with 138 pms and 67 pbx
