GRANDSTREAM IP PBX
char pmslink integration with Grandstream systems
PMS INTEGRATION
Connecting Grandstream systems in Hotel environments
char pmslink acts as a middleware between the Grandstream system installed in the Hotel with any external system / equipment, such as Property Management Systems (PMS), Hotspot systems, IPTV systems, etc.
Our large number of PMS and/or systems supported will help you in the integration of the Voice communication system covering all Hotel needs.
HMobile connect is now char pmslink
In the past, and as it may be still referenced in some Grandstream documentation, the name of the middleware was “HMobile Connect” instead the new name char pmslink.
In fact, we are talking about the same solution, but due to organizational company reasons, it has been decided to rename the solution to char pmslink.
pmslink
pmslink acts as a middleware to integrate all Hotel systems, centralizing the information in an unique solution.
How pmslink does it work?
Lets see a check-in and a call made by the Guest as an example…
1) Guest arrives at the Hotel and starts the Check-In process. Guest information is introduced in the Property Management Hotel System (PMS) by the Receptionist.
3) pmslink receives the information from the PMS and then sends commands to the PBX in order to allow calls from that room number, set reminders, …
2) Once the Check-In is done in the PMS system, the information is sent to char pmslink through the proper interface between both systems.
4) In the case a phone call is made by the guest, the PBX sends that information to pmslink and pmslink sends the information to the PMS for Call Accounting purposes.
Events managed between the PMS and Grandstream
Communication FROM the PMS system TO Grandstream system
CHECK IN
Allows to make outgoing calls
CHECK OUT
Outgoing calls are not allowed
ROOM MOVE
Move guest information data to the new room
ROOM UPDATE
Updates any new guest information entered
SET REMINDERS
Enable Wake Up calls to guest rooms
DND
Allows to set ‘Do Not Disturb’ feature to the guest room
MESSAGES
Allows to turn ON / OFF message’s lamp on guest phone
Communication FROM Grandstream system TO the PMS system
CALL ACCOUNTING
Send charged guest calls to the PMS
ROOM STATUS
Send Room Status codes to PMS (clean, dirty, …) dialed from guest’s room phone
MINIBAR
Send Minibar charges to the PMS system
NOTIFICATIONS
Send Reminders / Wake Up notifications (Cancelled, Activated, Answered, …)
BENEFITS
- Integrates several systems with the PMS installed in the Hotel (Hotspot system, IPTV system, …).
- Acts as service in the PC where it is installed (Windows O.S.).
- Allows the integration with any of the hundred PMS already supported by char.
- Software Subscription (annual fee) mode.
If the PMS system that you are looking for is not listed, we are always open to make new integrations with any PMS system.
GRANDSTREAM DOCUMENTATION & CASES STUDIES
In this section you can find relevant information about Grandstream documentation that may help you to integrate pmslink with UCM series.
HMobile PMS Integration Guide
You can download the Guide to configure the Grandstream UCM to be integrated with char pmslink (name updated from HMobile connect)
Grandstream UCM6200 Series User Manual
You can download the User manuel for UCM6200 Series IP PBX.
Case Study: Swiss Spirit Hotel
Case Study about the succesfully integration between Grandstream system and Oracle Opera PMS through pmslink interface (HMobile connect).
Case Study: ACCOR Hotels
Case Study for one of Accor flagship hotels in Paris, the Novotel Paris Couer d’Orly Airport, where pmslink has been implemented to integrate the Grandstream system with Fols PMS.
Case Study: MAJESTIC Elegance Costa Mujeres Resort
Case Study for the implementation of the Grandstream voice IP solution where pmslink has been implemented to integrate with the Hotel PMS.
