Equipment-specific solutions

Specialised integrations for different types of systems.

pmslink for PMS

Collaborates with the PMS systems helping to increase their ability to integrate with hundreds of equipment, when appropriate, especially in cloud and centralised environments, simplifying the evolution of integrations and their maintenance.

pmslink for PBX

Provides functionality far beyond call billing, helping with the attention tasks at reception, with housekeeping tasks, guest services or back-office support.

pmslink KEYCARD

Facilitates the recording of keycards, especially in cloud and centralised environments, as well as the activation of mobile keys.

pmslink for Hotspot

Facilitates guest access to the internet in a simple and controlled way, managing profiles and levels, enhancing possibilities for promotions, marketing and the purchase of services.

pmslink for IPTV

Allows the hotel and the guest to interact with each other through TV terminals, loudspeakers, smart panels, etc., enhancing them as an element of leisure, communication and marketing.

pmslink for Automation Systems

Facilitates the control of equipment and devices in rooms, connecting sensors with other systems and automating energy.efficient processes.

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ENG – char pmslink Installation Process

Posted
Updated
ByGari Iruretagoiena

The contracting of the installation of a char system, regardless of how it is acquired (purchase of licence or subscription fee ) involves coordinating a process that facilitates the parties involved in the work to be carried out and makes it possible to set a date for its execution.

1. Data request and installation date.

  • char’s technical department, within a maximum period of seven calendar days, will communicate with the technical contact provided for the process, indicating what is necessary and requesting the data that will allow the installation to be carried out and the systems to be integrated.
  • At that time, a target installation date will be proposed, on which a precise date will be set in coordination with all parties.
  • On that date, the necessary data must be available, as well as the interfaces of the equipment and systems to be integrated as necessary and as requested in accordance with the previous point.

2. Installation conditions.

  • If it is not possible to have everything necessary to carry out the installation on the committed date, an attempt will be made to reschedule as far in advance as possible.
  • If the installation date arrives and ALL the necessary items are not available, the installation will be rescheduled. PARTIAL INSTALLATIONS WILL NOT BE CARRIED OUT.
  • If, for reasons beyond char’s control, the installation cannot be carried out within a maximum period of 45 calendar days from the date of contracting, it will be cancelled and the related supply order will be cancelled.

3. Installation.

  • On the scheduled day and having everything necessary, the installation and start-up of the acquired system will be carried out, including the necessary tests. At this point, the installation will move on to the monitoring phase.

4. Follow-up.

  • The monitoring phase shall be one calendar week from the day of installation. During this phase, the necessary checks shall be carried out at intervals deemed appropriate to validate the correct operation of the installation carried out.

5. Completion and technical support.

  • In any case, once the monitoring phase has been completed, the installation will be considered to have been handed over even if there are incidents on the part of the integrated equipment. The attention of these possible incidents will be carried out within the technical support service of the system, in the same way as the attention of those that may arise in the future.
  • The delivery of the installation will entail the invoicing of the acquired system.
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